Wishing Well The - Longwell Green

Address: Unit 3 Aspects Retail Leisure Park, Aldermoor Way, Longwell Green, Avon, BS30 7DA
Telephone: 0117 9475341



Cuisine Type: Pub Food
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Reader Reviews

I visited your restaurant this saturday, I noticed that the restaurant wasn't very busy. When we ordered our food we were surprised to be told that there was a half hour wait for food, as there was only about 10 people there. We ordered drinks all soft ones I may add, my diet coke smelt very sstrongly of spirits, I complained and was told that they have had alot of complaints about it. So I had to have regular coke, as I am not a drinker and think this should be sorted. Also all the food was cold and overcooked, I would not recommended this to anyone. Elizabeth Hayes

We came to the wishing well today and was pleasantly surprised to see it was busy but no where near full so found a table and we sat and chose what we wanted. My dad went to the bar to get the drinks and order the food which he had to wait and the manager put the order through explaining it would be a 20 minute wait for the meals. which we were happy to wait, we sat enjoyed our drinks waiting for the food to come, after waiting 20 minutes a mamber of staff came out to apologize and explain they have NO STEAK in the building conssidering we had ordered 4 meals with 3 being steak meals. so we chose alternative meals and my dad went back to the bar to claim a refund as what we had now chosen cheaper meals so asked for a refund this seem to cause a problem with the staff as the first person couldn't do this when eventually the young man that had changed the order came he handed my dad a £5 and said "ive been told to give you this" we asked if that was the correct amount as he didnt put anything through the till and this was short of what the difference was. we then enquired to how long the meals would be as by this time we had been waiting over 30 minutes and was told it would be at least another 20 minutes which we were unhappy as we had a young baby and pregnant woman in the group who was geting hungry so we cancelled the order and asked for a refund which was given. we wont be going back to the resutant again as the customer service was rubbish surely if something is out of stock they should tell you at point of ordering the food and not when the customer is expecting to receive the food. a very unhappy family. Helen Williams

Me and my partner visited this pub at approx. 6.30pm last night and sat on table 11, we ordered 2 starters and 2 mains. Food review - Starters were fine, mozzarella sticks and chicken bites, I think maybe the reason why these were so nice was because it was ‘easy food to cook’ (thrown into a fryer). Our mains were, a mix grill and a ultimate burger, the chicken both in the burger and the mix grill was chewy and hard in places, seemed as if this had been cooked previously and then re heated in the microwave. The gammon was the thinnest piece of gammon I have ever seen, and the egg and peas were cold. Chips on both plates came in a cup… who wants their chips put into a normal drinking mug? I think when you pay £15.00 for a mix grill you expect the meal to be filling, tasty and good value for money. Service – Firstly, the lady that had served us on the bar was very nice, Sophie I think her name was. But unfortunately this all went to pot after our starters were brought out to us, we weren’t checked on, neither was our starter plates cleared. Our mains were brought out to us, put on the table, and still our starter plates weren’t cleared. We both sat after eating our food, waiting to see if again we would be checked on on our main meals, so that we could raise our concerns about the cold food on my partners plate in particular, again this didn’t happen. Sadly my partner sat and ate the food stone cold and didn’t enjoy it one bit. The funny thing was that, there were only three or four tables in the restaurant last night, surely this should have meant better customer service than we received, so really there is no excuse as to why we felt so neglected whilst trying to enjoy our first wedding anniversary meal at somewhere where we thought we would have an enjoyable meal. This seems a real shame as 5 weeks ago we came and had food with you, and the food was amazing hence why we chose to come back to you. Very unhappy with this experience and very disappointed. Kaylie

Dear Sir, My friend and I last evening came to the Wishing Well at about 7.00 pm. We were happy to find plenty of clean tables, when we sat at table 35 choose our food. I went to the bar when there was just one pleasant member of bar staff serving she was coping very well with the crowd of people at the bar. The after about five minutes she was joined by another pleasant young man. Who when it was my turn to be severed took my order for food and supplied the ordered drinks. After about 20 – 35 minutes and with other people being served who had ordered after us. We asked the young man where our order was. He went to find out after much looking at the till and checking with the manager and the kitchen staff he went about his business. He then brought out more orders while obviously ignoring us. After 15 minutes I went up to him and asked what was going on. He avoided all eye contacted with me and did say anything. So I said to him our order hasn’t been processed has it to which he agreed and then said it is on the way as he been finding out what happened. The thing that upset me so much is I expect that mistakes happen and no one wants things like this to happen, but for good customer service and just respect to people the young man only had to come to us ant tell us what was happening. When he brought the food which was lovely and when he came to check with us on either of these occasions did not he apologise. I have worked in catering as had my fiend we met while training as chefs, and still work in customer service the first thing to do is acknowledge the problem and say sorry. Also the manager must have seen me going to the young man and taking him to task, when I went to speak to him when it was obvious he knew what was happening I told him all he need to do was to come across to us and explain what was happening. Also it was obvious that the staff had been discussing us and when we left the pleasant young lady looked our way and when I made eye contact with her she looked away. For good customer service she could have apologised and we would have left happy, all that happened is we left disappointed and will tell people that the food is lovely but the staff have no customer skills. Debbie White

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