Wishing Well The - Longwell Green
Address: Unit 3 Aspects Retail Leisure Park, Aldermoor Way, Longwell Green, Avon, BS30 7DA
Telephone: 0117 9475341
Cuisine Type: Pub Food
Tell this Venue You Saw Them On Sugarvine
Dear Sir, My friend and I last evening came to the Wishing Well at about 7.00 pm. We were happy to find plenty of clean tables, when we sat at table 35 choose our food. I went to the bar when there was just one pleasant member of bar staff serving she was coping very well with the crowd of people at the bar. The after about five minutes she was joined by another pleasant young man. Who when it was my turn to be severed took my order for food and supplied the ordered drinks. After about 20 – 35 minutes and with other people being served who had ordered after us. We asked the young man where our order was. He went to find out after much looking at the till and checking with the manager and the kitchen staff he went about his business. He then brought out more orders while obviously ignoring us. After 15 minutes I went up to him and asked what was going on. He avoided all eye contacted with me and did say anything. So I said to him our order hasn’t been processed has it to which he agreed and then said it is on the way as he been finding out what happened. The thing that upset me so much is I expect that mistakes happen and no one wants things like this to happen, but for good customer service and just respect to people the young man only had to come to us ant tell us what was happening. When he brought the food which was lovely and when he came to check with us on either of these occasions did not he apologise. I have worked in catering as had my fiend we met while training as chefs, and still work in customer service the first thing to do is acknowledge the problem and say sorry. Also the manager must have seen me going to the young man and taking him to task, when I went to speak to him when it was obvious he knew what was happening I told him all he need to do was to come across to us and explain what was happening. Also it was obvious that the staff had been discussing us and when we left the pleasant young lady looked our way and when I made eye contact with her she looked away. For good customer service she could have apologised and we would have left happy, all that happened is we left disappointed and will tell people that the food is lovely but the staff have no customer skills. Debbie White
Visited your restaurant tonight with my mum and friend and I have to say it was the worse meal we have had in a long while took ages to come and it was cold ,wasn't entirely satisified with the response I got from the staff ,in this day and age where money is tight people will go elsewhere like I will. Sarah Ponter
Review Wishing Well The, Longwell Green
Have you recently visited Wishing Well The? Send us your comments about Wishing Well The, Longwell Green and get £20 off a case of wine *
Our Policy on Reader Reviews
* While offer lasts. Terms and conditions apply. You will receive your promotional code for your £20 discount with Virgin Wines by return email once the review has been approved for upload by our Site Administrator (this can take up up 72 hours).
Restaurants Near Wishing Well The
59-63 Baldwin Street, Bristol City Centre, Avon, BS1 1QZ
53 Baldwin Street, Bristol City Centre, BS1 1RA
0117 329 0581
37-38 St Stephens Street, Bristol City Centre, Avon, BS1 1JX
The Sugar House, Narrow Lewins Mead, Bristol City Centre, Avon, BS1 2NU
0117 925 5577
50 Whiteladies Road, Clifton, Avon, BS8 2NH
01179 466 793
View all Restaurants in Longwell Green
Latest Bristol, Bath and Somerset Deals
Easter Sunday Lunch: The menu will feature traditional Easter favourites and there will be a separate menu for the younger members in the party. £37.50 per person (£17.50 for children under 12).
Plats Du Jour Menu: 2 courses, £16.95; 3 courses, £19.95.
Pre-Theatre Menu: 2 courses, £13.50 (available 6pm-7pm).
Early Diner Offer: Dine between 3pm and 6pm and enjoy a meze or main and a free glass of house wine for only £9.99.