Wishing Well The - Longwell Green

Address: Unit 3 Aspects Retail Leisure Park, Aldermoor Way, Longwell Green, Avon, BS30 7DA
Telephone: 0117 9475341



Cuisine Type: Pub Food
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Reader Reviews

Dear Sir, My friend and I last evening came to the Wishing Well at about 7.00 pm. We were happy to find plenty of clean tables, when we sat at table 35 choose our food. I went to the bar when there was just one pleasant member of bar staff serving she was coping very well with the crowd of people at the bar. The after about five minutes she was joined by another pleasant young man. Who when it was my turn to be severed took my order for food and supplied the ordered drinks. After about 20 – 35 minutes and with other people being served who had ordered after us. We asked the young man where our order was. He went to find out after much looking at the till and checking with the manager and the kitchen staff he went about his business. He then brought out more orders while obviously ignoring us. After 15 minutes I went up to him and asked what was going on. He avoided all eye contacted with me and did say anything. So I said to him our order hasn’t been processed has it to which he agreed and then said it is on the way as he been finding out what happened. The thing that upset me so much is I expect that mistakes happen and no one wants things like this to happen, but for good customer service and just respect to people the young man only had to come to us ant tell us what was happening. When he brought the food which was lovely and when he came to check with us on either of these occasions did not he apologise. I have worked in catering as had my fiend we met while training as chefs, and still work in customer service the first thing to do is acknowledge the problem and say sorry. Also the manager must have seen me going to the young man and taking him to task, when I went to speak to him when it was obvious he knew what was happening I told him all he need to do was to come across to us and explain what was happening. Also it was obvious that the staff had been discussing us and when we left the pleasant young lady looked our way and when I made eye contact with her she looked away. For good customer service she could have apologised and we would have left happy, all that happened is we left disappointed and will tell people that the food is lovely but the staff have no customer skills. Debbie White

Visited your restaurant tonight with my mum and friend and I have to say it was the worse meal we have had in a long while took ages to come and it was cold ,wasn't entirely satisified with the response I got from the staff ,in this day and age where money is tight people will go elsewhere like I will. Sarah Ponter

Review Wishing Well The, Longwell Green

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Restaurants Near Wishing Well The

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