First time visiting Jorges after many good recommendations. The food was wonderful and can’t be faulted, as well as some great vegan options for vegans among us. I don’t like to give negative reviews but as someone who has worked as a restaurant manager in my lifetime, I’m always particularly observant of service - which I think could’ve been improved. Small details like giving us a warning that food would take a long time to arrive due to 2x dishes we ordered - wouldn’t have been an issue if notified on ordering - we had a waiter take our order and another waitress who then came over after 45 mins of waiting to explain food was taking longer than expected as we hadn’t ordered starters. The policy of doing starters of everyone who has ordered them first is not once I’ve encountered before in restaurants I’ve worked in; I’ve always done it mains away immediately if no starters were ordered -but every place is different. I also had noted vegans on reservation before arrival (a detail that could’ve been made note of for ordering) but we weren’t at any point told that the vegan dish we ordered would take longer than other dishes to cook and arrive. We asked for extra table water and a wine list after first drinks, both of which we had to repeat ask when they’d been forgotten. The service wasn’t particularly busy on our arrival, and the existing covers were on mains or desserts, or finishing up when we arrived at 20:30 and ordered around 9pm. Again, it’s not a super criticism as the food was excellent and we weren’t in a rush as such but I do notice these things around me in restaurants due to my previous employment and when the wait time was politely discussed with waitress she was fairly argumentative and defensive. I appreciate it’s fair to give space for explanation but had we had a consistent waiter (or waiter that was more engaged with requests or less interested in the waitress!) perhaps the communication could’ve been better. It’s a shame as we happily spent a fair amount as the food isn’t the cheapest and the service is included rather than optional - but fine, we had guests from London visiting and wanted to show them off with a good meal, and the food was again, very good - but sadly the waitress’s attitude at the end of the meal left a bitter taste. A mere apology or acceptance instead of defensive exchange would’ve ended the night on a better tone and would’ve likely left me feeling as though it was a mere oversight or unfortunate circumstance of bad comms and not worth me leaving a review or account of this, but sadly I felt we were the second to last covers in and a bit inconvenient to the staff as a later booking and thus a little overlooked for the potential of custom we were bringing. The customer is always right isn’t always the case, but in my many years working in hospitality, I usually go with that approach which generally brings in repeat business, happy customers and good word of mouth recommendations - so it’s a shame to not be able to fully deliver on that.
Jorges Restaurant – Norwich