Reviews in Derby

The covid checks were very detailed which we appreciated. We could not download the app for ordering food due to a poor signal, but this presented no problem as the staff were happy to take our food and drinks order at the table. The food arrived promptly apart from the puddings - ours arrived some time before our friends did and we were finished way before them. The mains menu is varied. We enjoyed our visit.

Sadly our party weren't impressed yesterday. Initially my husband tried to order a drink at the bar, not realising it was done at the table. The barman saw my husband but picked up his phone and walked off, with no explanation. We felt we did not have enough information about ordering, we were in two groups and wanted to pay separately but were told to use the app. One of our party downloaded the app but we didnt want to pay altogether so asked for someone to come to the table. I felt like we were inconveniencing the woman who checked us in (possibly the manager). After we'd eaten we sat with empty plates in front of us for an hour and had to make several attempts to ask staff for them to be removed and to ask for deserts/coffee. Staff were passing us regularly but appeared to ignore us. The waitresses were polite and friendly when we got their attention. We all meet at the ragley boat stop as it's halfway between where we live, but yesterday we decided to look elsewhere. We felt all the staff needed training in customer service.

We stopped in motorhome again and had a lovely meal again

Took too long to get seated. Poor phone reception when ordering your food made this difficult.The meal was just ok. Nice steak, but the other meals were only average really. A fair price I guess and good fast food service. I remember the Ragley boat stop being better than this though food wise when we went several years ago, and I don't think we will go back, there's too much better competition to be honest.

I’m not one to complain but the food and service was rubbish. Meal come without cutlery, then had to ask for steak knives. Medium steak come rare. Wine come with no glasses. Two weeks prior we could not fault the food and service

Stake was just great , Chips was very poor, been fried three or four times ,and peas tasteless ,so yes could have better on an all round basis, will try again ,and hope for an improvement next time........

Fantastic atmosphere, friendly staff. super quick service, ordered on the app and food arrived within 15 minutes! Tasted great.

First time attending the ragley as a family of 4. When we arrived we were told by a member of staff to order via the app. However after 30mins of poor signal and unable to order via the app a member of staff stated we would be added to a list to order via a waiter. Food arrived about 15mins after and everything was too our liking. Recommendations I would make is to have child friendly activities e.g crayons and paper to keep them occupied whilst waiting for food. Our waiter was very friendly and accommodating, other staff were very laid back and lacked professionalism at times. Not sure if I would come again.

So, totally rubbish reception. Ignored for ages by probably about 6 people (all young, clearly not trains properly). Food came really quick. They sure can cook a steak but I had ribs and chicken. Very dry chicken Got to be honest not especially good value - £24 for a fillet steak (cooked to perfection) but no frills and very basic

We visited The Ragley Boat Stop last night and I can't say I was impressed. Staff were serious down in the dumps, just shuffling round the place and didn't really make much effort. Tried to order our food at the bar but was told we "had to use the app" which took a lifetime as you need to sign up for accounts with a password the CIA couldn't crack. Food arrived 30 mins later - steaks were swimming in a watery liquid (not their juices), curly fries were hard & cold and the mushrooms just tasted horrid. Overall we weren't impressed, won't be going back again and certainly would not recommend this place.

We arrived a party of 3 , all nearly in our 80s.We were booked in and shown to a table and left with a menu. After 30 minutes of waiting I attracted the attention of a member of staff to be told " Order on the App" ( No mention of this prior to this moment or I would have been prepared. Eventually someone came to take our order. Some 1hr 10 minutes after arriving we got our food and drink. I find this, along with the casual attitude of the staff to be totally unacceptable and shall not be returning. Food 3/5 Service 1/5 Atmosphere 2/5 Value for money 3/5

Was spot on and thoroughly enjoyed. Massive portions & worth the money spent and cheap too.. Mixed grill was good only negative the pork on it was slightly chewy but everything else was lovely. Rump steak was cooked medium rare and delicious. Very filling & deffo return. Thank you

Not visited the ragley for a while so thought we would go for Fathers day, expected it to be busy. It wasn't!! After having excellent meals there in the past it was a big let down. Food extremely average. Service mediocre won't be rushing back anytime soon unfortunately.

A very enjoyable meal was has by us all, service was a little slow but otherwise a good experience

We haven’t been to the restaurant for over 20 years and after reading the reviews I was unsure what to expect. We had a great experience lovely food and good service. We’ll be back and it won’t be 20 years

The service was poor, waiting a very long time for anyone to take our order. We were told we could only have one menu between the four of us because they were so busy but there was only one other table where we were sat. The bar staffs language was very choice and in ear shot, we could hear all the swearing. The food very very poor, microwaved and poor quality. My elderly fathers cottage pie was the consistency of play doh. Value for money… yes you get what you pay for but definitely won’t be returning even for a cheap meal

I used to love coming to the Ragley but unfortunately think this will be the last time. Staff don’t know what they’re doing. Steaks are swimming in water?? Drinks take far too long to come even when the restaurant isn’t busy. Ask for alternative options but waitress didn’t even ask the kitchen if my alternative was there, all I got is “I dunno if we have it” All in all food is ok. Service needs looking at (as well as staff members hygiene) and tables & chairs may need updating as they’re scratched / got holes in and very uncomfortable.