BAD customer service.....................
Buffet Island – Erdington
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BAD customer service.....................
Buffet Island – ErdingtonI reommend this place if you fancy authentic south indian type Dosa or Idli etc. ...The good thing is that it is prepared in front of you and you can not get more fresh than that ...and quality if quite consistent each time I go...So there you go ...Taste and Decide either to agree or disagree.....I think the food is spot on and damn good value....Aaran Walia.
Shobhas – ErdingtonI WAS CYNICAL PRIOR TO TRYING THIS PLACE CALLED SHOBHA'S SINCE THE DISHES WERE PRETTY CHEAP ...BUT TO MY SURPRISE , MY PALATE CONFIRMED THE FRESHNESS AND THE GOOD TASTE AFFORDED BY COMPARATIVELY GOOD PRICE/VALUE. verdict : real good fresh tasting food , if you are in a hurry and fancy quick bite , there is no other place in Birmingham. ha ha ha....
Shobhas – ErdingtonNo gimmick just straight fresh authentic Indian , home made style food. Did not think much of it before trying the dish first time , as it looked pretty ordinary like any other, but proof was in the eating , the best...10/10 ...and wallah it was not only tasted super but also it was very reasonably priced. You only has to try in order to appreciate !!!
Shobhas – ErdingtonBuffet Island is one of the best Chinese buffets I have ever been to (and I've been to quite a few, believe me!). The service is usually excellent, and food is amazing - not the bland Chinese stuff that most Chinese restaurants/takeaways/buffets usually serve (Modern China take note!) . I shall be trying the new Buffet Island in Great Barr out soon (hopefully) and I hope that it'll be as good if not better than the one on Tyburn Rd (if that's possible!).
Buffet Island – ErdingtonAVOID !!!!!!!!! A terrible attitude from the manageress towards vegetarians and particularly vegetarian children. We had went in, looked at the selection and decided that there was not enough veggie choice. As we were leaving a waiter asked us to stay and he would 'see what he could do' so we thought, 'ok, fine', let's stay and ordered drinks. When i looked more closely at the foods they did not even have plain noodles or fried noodles and i enquired if it was possible to have just plain or fried noodles as my veggie kids are too young for spicy food. The ill mannered manageress started making a scene as if we were being fussy, i tried to explain what the waiter had said, but she just started shouting. My wife was embarrassed at the ridiculous hand waving scene that the manageress was making and so my wife just wanted to leave. The manageress insisted that we pay for our drinks which had just arrived at our table. Plain noodles was obviously beyond their abilities (despite the fact that we pay full price and eat no meat/fish). So i paid for our drinks (which we did not even sip) and left. I sent a letter of complaint but got no reply. My strongest advice would be to avoid this place and go to Modern China, a hugely better buffet and the management is far far superior, they not only do fried noodles as standard, but actually asked us if we wanted the chef to make us a veggie curry, no extra charge. This is our regular place now and the decor&ambience is superb and amazingly is cheaper than Buffet Island. GIVE IT A WIDE BERTH IF YOU ARE VEGGIE OR LIKE GOOD SERVICE
Buffet Island – ErdingtonI often eat at buffet island (about once a month) with my girlfriend and it never fails to please! Of all the buffets in the area, e.g. star city's flame and modern china, buffet island is the best. All the food is delicious with a fantastic range for all appetites. The staff are welcoming and the service is good without it being pushy. The price is a bargain bearing in mind what you can have - sushi, ready made chow mein, pancakes and thirty other dishes. I love this place and would recommend it strongly.
Buffet Island – ErdingtonThe food is the real taste of India what you really get in India one of the best of its kind outside London.keep up the very good work.
Shobhas – ErdingtonAlways have a fantastic meal from here, the fish and chips are always hot and tasty. In truth I haven't had better anywhere else. Im a person that has always loved fish and chips and ive been to quiet a few different places over the years. Golden Fish is above all its competition in terms of quality and taste. Simply great value for money. Bedders on the Coventry Road aint bad either
The Golden Fish – ErdingtonWell, what can we say, this place is fantastic the menu is huge you expect a small choice when you eat at a buffet restaurant but there must be a dozen or more dishes for starters and same for mains and even desserts, but it was gorgeous too!!! Absolutely wonderful evening and the staff were very nice too! Cant wait to visit again. WELL DONE BUFFET ISLAND!!!
Buffet Island – Erdingtonthis restaurant is the best restaurant i have been to. every dish varies in taste and texture and every dish is delicious. i recommend you all to go to buffet island!
Buffet Island – ErdingtonNot from the area but this is the best fish and chips ive ever had, and the special spicy fish was beautiful, the staff are very friendly and the owner Pantelis is very welcoming. Cant wait to be back in the area.
Sea Queen The – ErdingtonHere is an extract of my letter of complaint to Buffet Island, but as expected, it was ignored. COMPLAINT Dear Sir/Madam, I write this letter in response to the poor customer service we received earlier today at your restaurant, Buffet Island, Erdington. Around 12:30, my wife, our children and I arrived for lunch. When we arrived for Lunch, I noticed that there has been a redesign of the buffet service layout. ( hot food being laid where previously desserts had been). Whilst waiting to be seated, I glanced over the buffet and noticed there was no tofu and black bean sauce ( my wife’s favourite) which is one of the main reasons why we have, for years chosen Buffet Island over other Chinese buffet restaurants. I was quietly speaking to my wife that for some reason there was no black bean tofu dish and as our entire family are vegetarian our options were limited, so I was suggesting taking the kids to pizza hut instead. One of your staff approached and was going to give us a table, so I replied that we were just deciding on going to pizza hut instead as no there was no black bean tofu . However, in an effort on his part to keep our custom he suggested that we stay and he would ask the chef to prepare an extra dish which he said was no problem . My immediate thoughts were very positive and that he showed initiative and was trying to provide good customer service. As he was seating us he asked for our drinks order.So I ordered drinks, seated the kids including one in a high chair. We have been to buffet island that many times, my wife and I have a system, she settles the kids (6yrs,4,2 and a baby), whilst I get the kids food quickly so as to keep them quiet. As I mentioned we are all vegetarian, so the kids meals only consist of fried noodles, chips and ice cream.(so even though it is quite expensive to pay full kids price for such very basic foods, their taste palletes are not sophisticated yet for much else on offer). However, when I went to get their small portions of noodles, I could not find any. The manager was in the buffet area so I asked if there was any fried noodles ( as there has always been fried noodles every single time without exception in the past). She rather rudely pointed to the bean curd, saying “that’s all’ and stormed off. To recap, WE DID NOT ASK FOR SPECIAL FOOD TO BE PREPARED FOR US, THE STAFF OFFERED IT TO US TO STOP US GOING ELSEWHERE. As she walked past me again, I asked if it was possible to have just plain fried noodles without meat and she bluntly said that they don’t make special meals. Obviously this meant there was virtually nothing for our kids to eat, so we packed up to leave. By this time our drinks order arrived. I went to the bar to say that we were leaving and that my drinks had arrived. I said that without the noodles our kids couldn’t eat anything, to which she replied that the menu changes every day. Well I have been attending Buffet Island for 3 years and Fried Noodles has always been there! She gave me a very dirty look mumbled something and charged me for the drinks (which we had not touched). By this time my wife had gathered the kids and met me at the bar. After another dirty look from your manager, ( as if we were just inconvenient timewasters) we left. There are several points that come to mind with this situation. 1. We would have happily went elsewhere at the beginning, if your waiter had not offered us the possibility of the chef accommodating our vegetarian diets due to the change of menu. 2. Altering the menu to take away a simple sidedish food such as fried noodles seems a very strange decision. 3. To satisfy a loyal customer, is it too complex a task to simply not add the meat to a portion of fried noodles !!! 4. If I was the manager in a situation like this, I would have never charged for the drinks, after all it was buffet island who stopped us from leaving to go elsewhere. 5. We went to Wing Wah restaurant afterwards, who’s chef has obviously managed to cook that ever so complex meal of fried noodles, so my kids were happy and it was actually significantly cheaper as well. 6. To put into financial perspective, we go to buffet island on both my wife and I’s birthdays, wedding anniversary, fathers day, mother’s day, my oldest child’s birthday and many impromptu luncheons such as today. ( Basically because our parents live far away and we have no babysitters so the kids have to come) On top of this we have had two company Christmas dinner evenings there ( average 12 people at each event) and in February my wife was negotiating booking a room for 50 guests for a Baptismal luncheon on the 1st of March. ( In the end we chose a hotel to hold the Christening reception because it was far easier for guests who had traveled from far away to hold the function where they were staying). However, it shows that we are good customers who have loyally encouraged neighbours and friends towards your restaurant. I did a quick spreadsheet estimating how much I may have spent there in a typical 12 month period. Mothers Day £35 Fathers Day £35 Easter £35 Valentines Day £35 My birthday £35 Wife Birthday £35 Wedding Anniversary £35 Christmas Office Party £180 (12x£15pp) General Impromptu visits £140 (4x£35) Total £565 Even if I reduce this by two evenings it is still around £500 per annum and we have been visiting Buffet island for over 3 years, so that is £1,500 My wife is the Managing Director of an advertising agency and was very insulted and embarrassed by the dirty looks and very poor body language given by your manager. As I write this letter to you, she is on her own laptop, typing a letter to the Sutton Coldfield Observer, the food critic of the Evening mail, the president of the Vegetarian Society and numerous online Birmingham food review websites. Obviously, her friends at the school, church and neighbours will be interested to know about it to. .Having run our own companies for several years, I have learned that it costs 3 times as much to attract new customers as it does to retain current ones. Perhaps this is something you should mention at the next staff meeting. After the shabby and embarrassing treatment we received by your manager today, we shall not be returning to your restaurant again. However, before posting our letters and leaving the online reviews, we will graciously allow you seven days to respond, so that the letter will also contain your response or lack thereof. Yours Sincerely,
Buffet Island – ErdingtonThe restaurant serves very nice food and I was a regular there till I got into an argument once with the owner here. I ordered ice cream from the menu and they charged me a higher price to what the menu said. On wanting to speak to the manager, the owner said that they are in the process of updating their menus and they will charge a higher price. On explaining the restaurant can not do this, the owner got offended and started shouting and asked me to "get the F**K out of his restaurant". I have written a letter to the SHERE KHAN GROUP and am hoping for an apology, but would not recommend this restaurant to anyone.
Shere Khan – Erdingtonrubbish, i was sick for days after eating here .The bald woman who served me was extremely rude as well.
Sea Queen The – Erdingtonabsolutely lovely quick hot food. so Indian and so much like places in India... i would recommend this to anyone especially vegetarians..! delicious... and even better when you can sneak it into the cinema!!
Shobhas – ErdingtonI eat regularly at Wing Wah, for Dim Sum, hot pot and buffet. I booked a party of 40 people in their newly opened fine dining room, it was done up so sophisticated, the menu is not like the usual stuff either. I must say that the Wing Wah is one one the best restaurants that I have been to.
Wing Wah Chinese Restaurant – Erdingtonthe blue angel fish bar has been my local fish shop 4 the past 10 years and through out the 10 years i never once put a complaint in. the food is great the family and staff are very polite and overall its one of the best in Birmingham
Blue Angel Fish Bar The – Erdington