Reviews in Mossley Hill

Food was lovely except for chips which were very pale and looked undercooked. Service was awful… one young girl on her own for whole restaurant until end of meal a young man was there to help. We were all given out food before we had cutlery, finished plates were left scattered on our table and surrounding tables. Then to completely disappoint they added a 10% service charge for service that was less than sub standard. not impressed !!!

First time at this restaurant. Cannot recommend highly enough. Pleasant surroundings, attentive friendly staff and Wonderful food. A special note is for the cocktails, often we have found that in previous restaurants visited cocktails were more just fruit juice with ice. Not here we enjoyed the Perfect Margarita and each glass was the same. Thank you to the wonderful staff for a perfect evening.

Great value early bird menu with generous portions and service with a smile.

Fabulous food. Great service even though it was New Year’s Eve and really busy. Service with a smile from our waitress, Jasmine. Highly recommended

Lovely restaurant, serving a delicious and varied menu, which is so reasonably priced. Really generous portions. Great atmosphere, with friendly, welcoming and attentive staff. Feel very lucky that this restaurant is local.

Fantastic food, fantastic service and fantastic prices. Very large portion size. Great value for money in a lovely setting

Amazing food

We always have a brilliant time here. The staff are so friendly and really look after us, the food is always wonderful. The early bird menu is such good value! Highly recommend!

Lovely service friendly atmosphere and fresh food

Excellent

Always a lovely experience. Best Greek food around! Lovely restaurant to visit.

Really nice food atmosphere and staff Highly recommend

I don’t usually leave negative reviews, but our experience at Souvla was honestly one of the worst we’ve had in a long time. First impressions weren’t great – my wine glass arrived with lipstick stains on it. We ordered a bottle of rosé, but what was brought to the table tasted off and definitely wasn’t what we had asked for. When we raised this with the waitress, instead of offering to change it, she snapped that “now you’ve opened it you have to commit,” despite the fact that she never even let us taste it before opening. The attitude was incredibly rude and unprofessional. We were shocked to see the was Jack Rabbit brand at £20 a bottle, this retails at £5. The food didn’t redeem the experience either. The halloumi was cold and bizarrely served with tomato sauce instead of sweet chilli as it said on the menu, when we raised this mistake with the waitress she laughed and said “they just see a red bottle” no offer to replace it. The chips were barely cooked and rock hard, the rice was underdone, and while the chicken had some nice flavour, it was dry as a bone. To top it off, our plates were cleared without anyone asking if we were finished – a small detail, but it summed up the lack of care in both food and service. For the prices charged, I’d expect far better. Sadly, we left disappointed, still hungry, and certain we won’t be returning. The only reason we have given this 1 out of 5 was due to the young man who tried to make up for his colleagues rudeness by giving us a free brownie to share at the end of the meal. The female waitress also reminded us of the closing time as it was clear she wanted to go home. Her attitude was terrible!

Great family restaurant, we love it here

This was my third visit and as always the service was excellent. The early bird menu is such good value for money and there are loads of options. Sadly one of the kids meals was too salty. A breaded chicken meal was ordered and a few of us tasted it. We thought the chicken was a little over seasoned with salt too. But overall the meal was beautiful. The halloumi and dip for starter is my absolute favourite. The dip is divine! The windows were all opened as it was a lovely evening and this added to a holiday feel/atmosphere. Keep doing what you’re doing, Souvla, with maybe a touch less salt. We will definitely be back to visit you again and appreciate all you do to provide a lovely service and tasty food ☺️

We waited a long time to be served, and eventually had to call waiters over to do so. It LOOKED a nice place, as did the previous restaurant than ran it, but it was blowing a gale through the open eaves, making our food cold. The chips were cold when they were served, and very hard to the bite, like they had been left standing a long time. We had already decided not to tip them, which is rare for us, but we were very annoyed to see that they had charged us a £4 service charge on the bill. This practice should be made illegal. We have eaten in many Greek and Turkish restaurants in the area, as we like that type of food, and this has been the worst of them. The menu was very limited too. They didn't even have a soup option! I want my £4 back.

We waited 20 minutes to be served a drink and given food menus, the starters were great but the mains was seemed rushed as the halloumi wasn’t cooked properly and the meat was quite bland. It seemed short staffed in there.

Excellent food and service. Great value for money.