We had a meal on March 9th 2009. The setting was excellent, its a shame the meal was so poor! We complained when the chips arrived pale, greasy and only partly cooked , they tucked them away and put them back in the fryer and returned them to us.Can you believe it? Their kitchen is open plan and on full view but they obviously are unaware that they are being watched.Generally I would say it is overpriced poor quality food.
Caz
visited last year July 2007 for my boyfriends birthday. Lovely location great views. All of which spoilt by the service and the food. We ordered a steak and sea bass. Fish was lovely but the steak although asked fr medium was raw. We sent it back, all they did was burn the outside which left it tough. We complained when the manager asked us was everything ok, we also wrote our comments on the comments sheet leaving our phone numbers. Although the manager said he would deal with it and for us not to worry he would sort something nothing was ever done and we were expected to pay for the poorly cooked meal. As it was a birthday celebration we didn't want a scene so we have voted with our feet and won't go there again. We have also told everyone we know about our evening there. If the problem had been dealt with properly we may have gone back as the wine list is good and the location very pleasant. As a result of poor service we will never go there again and neither any of our friends. Big mistake as we eat out every week.
Sha
Last year 2006 Valentines day menu was good but the main usual menu was far better. Wine prices from £20 and ranged way above. The restaurant was beautiful with a large chandelier and soft music. However the service last year was very poor. I would not go back on Valentines day again because of this. The waitresses were too busy to serve us properly and when lots of people had booked under the same surname as us we were questioned if we had the correct restaurant!!! I believe that this is because we are young (22 at the time). Just because we are young it doesn't mean that we can't afford to eat there, I'd like to add that we paid our deposit in advance, therefore it shouldn't have been that hard for the staff to find us on their list!
