I've been to Brown's in Oxford once and Charing Cross Road, London twice and all those occasions were enjoyable experiences. I cannot say the say same for today's trip to Bluewater! My son arrived on time and was seated. The rest of the party were a little late and he was not spoken to or asked for an order of any sort until our arrival 15 minutes later, for which I apologized. Once we arrived we were left unattended too. When the waiter arrived we we told, without apology, that several items were not available. Eventually drinks were ordered. When the waiter returned for order he seemed to find it too much trouble to remind us exactly what wasn't available - "I've already told you". My wife then ordered a starter that we hadn't been told was off only to be informed that it was! We decided to spend our £100 evening elsewhere. Advice to Brown's Bluewater, try to make more of the menu available and don't employ surly numpty-heads who aren't bothered to ensure their customers have a good evening and want to return. I should add the restaurant wasn't particularly busy either, so no excuses there then? Zizzi round the corner was though and the service was good, food great and the bill reasonable.
