I visited the Copper Pot Knowsley, this was my first visit. I waited for 10 mins to be seated as there seemed to be no staff around, when we eventually got seated we had a choice of tables as the restaurant was inly about 1/3 full. We waited again for about 5 mins before the waitress came to the table and asked us were we ready to order and what drinks we wanted, we asked for more time to check out the menu but ordered our drinks. 15 mins later we had to ask a waitress again for our drinks and said we were ready to order, she then said she was busy and disappeared, about ten minutes later she returned and took our food order and assured us our drinks were on the way. Another 5 minutes past still no drinks, we noticed during this time two staff sat having a a break and eating a meal other staff we looking through the whole behind them having a good chat which was annoying it seamed so close but yet so far for us to get any decent service. Eventually our meals came, the waitress never smiled once and didn't even ask if we wanted sauces etc. Shortly followed by our drinks, we had been sat in the restraunt for about 40 minuets by this time. The meal was really nice I must admit, but this was tainted by slow service and the gathering of staff and the laughter from the staff at the table facing us. I am about to celebrate my 50th birthday and was looking to see if my family and I would have a special experience at the Copper Pot while having my birthday meal. I don't think my family would be happy with their experience if this was the case again on the day. I will try the Copper Pot again mainly because of the lovely food, but if the service is as bad again we won't be visiting again I hope that whatever went wrong on my first visit was a one off, as its a place I would love to regularly attend. But if this is the norm I dont think it will be as popular a place to dine as it could be if your staff were more professional. Yours sincerely Caroline griffiths carolinegriffiths@hotmail.co.uk
Scott Evans
Without doubt, the worst meal I have ever paid for, with the most inept staff and a truly appalling surrounding.
