I had to give this establishment a one star to leave a review, but to be perfectly honest I feel that it doesn't even qualify for that! Let me explain.....
Having collected from here before I sent my partner due to the fact that the male staff in here made me feel so uncomfortable. I felt they were ogling me. And if anyone knows me they know I am not one of those women who thrives off male attention, in fact quite the opposite. I feel so uncomfortable in this restaurant that I refuse to go in.
So I Placed an order over the phone which consisted of 2 x chicken tikka masala, 3 chipatis, 1 garlic and mushroom pilau, a portion of chips and last but not least the garlic naan.
The gentleman that answered the telephone seemed pleasant and I thought he had my order down which totalled £22.90. Reasonable ... yes.
My partner drove for the order half an hour later as advised and still had to wait another 15 minutes in an empty restaurant (on a Friday night). This speaks volumes I think especially with it being the only Indian restaurant locally to the wyre/fylde villages.
Being the good and doting partner that he is, he swiftly brought the takeaway home which I unpacked and to my surprise (not a good one) the order was incorrect. Instead of the yummy chicken tikka masala I was expecting I opened the boxes to find chicken tikka pieces. Not a major thing I hear you say, however as us brits know you need a bit of Sauce over the chips and rice not just dry bits of flavoured chicken.
As soon as I discovered the order was incorrect I telephoned the establishment to inform them of the error. I was greeted by a rude and unhelpful member of staff. I explained the issue and he said no no that's what you ordered. To which I replied I know what I ordered. (I am a creature of habit)
He then proceeded to read out the order and said you have ordered wrong then. I informed him that I have not ordered wrong. He actually accused me of being a liar. To which I replied I do not think so. He then said that maybe I forgot what I ordered. I relplied that I am a 34yr old woman and have no memory issues! He said well you are wrong. I know what I ordered.
In all of this conversation there was no offer of a replacement or refund. My partner was prepared to drive back to exchange the products. Instead I was told there was nothing they could do. All we wanted was a replacement and an apology.
I have worked in customer service since I left school and I was in higher management in catering and hospitality. So I am well aware of the protocols within this industry. I am thoroughly disgusted with the lack of customer service. The customer is always right! Obviously not at this restaurant.
So my story ends that I didn't receive the food which was ordered and I am currently making the masala sauce myself.
I did wonder why the restaurant was empty on a Friday night...... now I know and reading some of the reviews I can fully understand.
What the proprietors of this establishment need to realise is that they would possibly be sitting on a gold mine if they got the orders correct and maybe had a lesson on customer service.
Arthur And Linda
Just had our first meal at Cumin.The service was excellent, very clean, very polite and helpful staff.The food was superb 12/10. This will be our first choice Indian restaurant in future. If you dine here you will not be disappointed. Good quantity of good quality food and pleasant surroundings for a reasonable price.
