Del Mar

Stephanie Marsh

Please forward this to the Del Mar Restaurant: I visited Perranporth with my boyfriend last week and on our last night there went to the Del Mar restaurant. I can honestly say, I have never experienced such poor customer service in my life! When we arrived at the restaurant the staff were literally running around all over the place (having worked in a restaurant myself I know that successful service comes from having staff dedicated to particular areas) and rather than sit us somewhere the waiter just continually pointed at various tables and then walked off. We were then asked for drinks by another waiter and barely given the time to look at the menu before he quite abruptly asked for our order. When the starters arrived I was disappointed to find on the plate with my calamari a small dish of tartare sauce (an unusual accompaniment to calamari) which had a thick skinned-over layer on the top of it, and to make things worse this was the only thing on the plate with any taste. My boyfriends 'special' starter of sliced beef with ricotta and basil was just as tasteless. When the starter plates were taken away we had both finished our drinks, but were not asked if we would like another drink and were not asked if we enjoyed the food. For my main meal I had ordered seafood risotto and when the waiter brought me mushroom risotto I had to explain 4 times that it was not what I had ordered (and would not have done since I do not like mushrooms and therefore wasnt willing to eat it). The plates were snatched away from the table, there was no apology and we were not told when we would receive our main meals. The waiter who had taken our order stormed over to the table with a piece of paper in his hand and in an aggressive manner asked what I had ordered and when I stated that I had ordered seafood risotto he huffed and walked away. We had still not been asked if we would like another drink, received an apology for the mistake or been told when our food would arrive! When the food did arrive the waiter was about to walk away when I asked if we could order more drinks, which then sat on the bar opposite our table for over 10 minutes, with at least 4 different waiting staff walking past them, before we had to ask somebody for them. The main meals were no better than the starters, the seafood in the risotto was completely overcooked and bland. During the time we were there a lady at a nearby table explained to the waiter who had been extremely abrupt with us that her meat was cold, to which he repeatedly protested that the plate was hot! After making the waiter touch the meat to show it was cold he finally took it away, again with no apology. There was a table behind us who had received no further drinks or attention since they came in and having sat there for around 20 minutes with credit card in hand, I pointed the waitress over to their table when we asked for the bill as soon as the plates were taken. 10 minutes later the table behind us were still waiting for their bill at which point they made their way over to the bar themselves. When we received the bill I was appalled to see a 'cover charge' of £1.50. Surely it is within a restaurants remit to 'cover' their tables without the customer having to pay! I would never recommend this restaurant to anyone and will certainly never return myself, and it seems that as they thrive on tourist customers they think it is perfectly acceptable to serve bland food with dreadful service as they know they will have a constant stream of newcomers, and this is shameful. Having read other reviews on the internet it seems I am not the only person to have had such an awful experience.

Wili

I was visited Perranporth with my family we went 3 times for diner at del Mar was very good excellent service the food was fantastic every night with different special, we are recommendation every one visited Perranporth thanks

jackie chan

Visited Del Mar Sept 07, poor quality food - pizza best thing on the menu. Steak and chicken over cooked. When we made our concerns known to a staff member, very rude and dismissive. (particular female member of staff, well we now believe to be the owner) Not an authentic Italian restaurant!!

Davis j

We visited this Restaurant during the summer, and I have to say that we had a lovely experience, The pasta and the seafood dishes were great and very tasty. We were also served very kindly and the atmosphere is great. So I definitely recommend it to anyone looking to eat out in Perranporth.

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