The worst customer service I've ever experienced.
I ordered food for four people. It took an hour to arrive and half of it was cold.
They did not include plum sauce with the crispy aromatic duck, which meant I was expected to eat dry duck with pancakes. I phoned to let them know. They said I would have to wait 35 minutes for them to deliver the sauce, which was useless because we were eating at that moment.
Three hours later the driver knocked on my door to offer a refund for the dish. She waved the money at me, ranting that she wanted me to take the food out of my bin to prove I had not eaten it. When I tried to reply she shouted over me about how long it took to prepare the duck.
I politely reminded her that it was she who had made a mistake and then chosen to come to my door offering me a refund. She carried on shouting over me. I told her to keep her money because a refund should be offered with a smile, not with a sneering, aggressive attitude and a lot of shouting.
I told her I had never experienced such rudeness as a customer and that I would never buy anything from them again.
The food, despite being half cold, was tasty.
Steve
Try the large Vegetable Pancake rolls, also chinese peole in there, a good sign, no monosodium glutamate, best chinese for miles.
