My Husband booked a table for us on Friday 13th February this year, he should have known by the date this was tasking a chance.The table was booked for 7.30pm we arrived just before 7.30pm and was greeted within a couple of minutes and shown to a table, the waitress waiting on our table was very nice and polite we placed our order for drinks and appetisers straight away, the drinks and appetisers arrived I ordered Chili King Prawn which was a disappointment as the Prawns were over cooked quite a lot, my husband enjoyed his starter, so far a little disappointing but not the end of the world.We were then left sitting there without a sign of our main meal one chap complained at the length of time he was left waiting for his main meal, another chap also complained about the same issue we could also see other tables waiting for food, at just before 9.00pm we enquired on the waiting time for our main meal and was told up to 5 minutes as there were two tables before us waiting, well after seeing the first chap who complained receiving his meal and the other chap who also complained receiving his meal (both couples came in a while after us) it appeared to be a case of if you complained about the waiting time you were given priority which is not the standard of service we have received while visiting Lock Fyne restaurants else where.It was at this point I asked my husband if we could leave and eat somewhere else as Sevenoaks has a choice of restaurants, my husband asked for the bill as the waiting time was unacceptable and the order of food was not as it should be and after being told 5 minutes for our meal 15 minutes later there was not a sign of any food, we were charged over £23.00 for the privilege.We are very disappointed with the whole evenings event and will have to consider very carefully before visiting a Lock Fyne restaurant again as the whole evening was a waste of time and money, the Manager did not feel the service from the kitchen impacted on the service front of house and that was a separate issue, he appeared to be quite argumentative and no apology was offered and he even said he had not told us a time frame which is very disappointing as we are not known to be liars, and a simple apology would probably have seen us return to our seats.I must say the meal in the Sun Do across the road was superb. A very disappointed customer indeed.
