Nando’s

I love Nando's, always have, but was shocked at my first experience of Nando's takeaway. We were advised that, as the restaurant wasn't busy, it would take around 15 minutes for the food to come out, which I was fine with. We were then sent to the counter to order. After placing my order I was then told that takeaway orders were dealt with at the bar on the other side of the restaurant, so we headed round there instead. We waited at the empty bar for about fifteen minutes, during which time four different staff members walked past and told us that if we wanted food we'd have to order back at the food counter - each time we explained we wanted takeway, and they promised to find us someone to deal with our request. After being sent back and forth from the food counter to the bar, someone finally took our order and then disappeared. I went over to the food counter to try and order a drink while we waited but was told if I was having takeaway I'd have to order drinks at the bar!!! - so we sat at the bar for about half an hour, drink-less and getting frustrated. Next to us was the hot plate where the food was placed and then taken to the tables. I saw two wrapped parcels of food with our order number on, and asked if they were ready - I got told it would be another fifteen minutes. I spent that time watching the parcel sizzle under the hotplate, not moving. Eventually my boyfriend went over and asked where our food was - it turned out to be the now singed parcel of food sitting in the same place. On examining the order it turned out that they hadn't even got it right and missed some items, but it was too late for us to hang around for another half an hour and we were forced to leave without a refund. Terrible experience, clueless staff.

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Nando’s

General Enquiry

Restaurants Nearby

The Restaurant @ Hard Days Night Hotel

Salt House Tapas

NYL Restaurant and Cocktail Bar