I went to Nobles last Saturday for dinner with my girlfriend. We had both been looking forward to it all week as had heard some good things. On arrival the restaurant seemed ideal. It was quiet, intimate, modern and had a welcoming atmosphere.
That’s where the positives end. The starters took nearly an hour to arrive. The smoked
Duck on the specials was good if incredibly small and my girlfriend enjoyed her crab risotto. The main course shortly followed. My girlfriend had ordered the Pheasant, and although very pleasant in taste was barely lukewarm. I had ordered the Fillet Beef, and when asked how I would like it to be prepared, I asked for “rare”.
When the meat arrived it was far from rare. So I asked the waitress to change it.
After 5 minutes a chef appeared at our table with my dinner in his hand and wanted to know what was wrong with his beef! I replied that I had ordered it rare and in my opinion it wasn’t. To my shock he told me that in his eyes it was perfectly cooked and that he wasn’t prepared to re do it. No alternative was offered or even an apology, it was a case of like it or lump it! At no point in paying my bill was I offered an apology or a reduction from the bill. Nobles clearly has no interest in customer service or ensuring that their customers leave happy and satisfied.
