Thank you Alison for your reply. Time has passed, and I think your post shows that the day my family visited was an "off day". Please note that my daughter and family have returned and enjoyed their visit.You obviously do care, and care deeply, so keep up your good work, and thanks again for taking so much notice of one bad day a time ago..
Alison Pye
Hi Corvus,Thanks for taking the time to post your review. Firstly please accept my apologies for the long delay in my reply, but I have only just become aware of your post and although I appreciate some time has passed, I still felt it was important to come back to you. Secondly please also accept my apologies for the disappointment and upset this matter caused you.I would love to be able to investigate this matter further and have sent you a follow up email via the team at Sugarvine and look forward to hearing from you soon.Thanks again for taking the time to review our attraction as it is only by receiving feedback that we are able to improve our business. Kind regards, Alison Pye, General Manager.
Corvus
My daughter,her year old son and 10 friends with their 8 children under 18 months all went here for lunch today. All the mums ordered a main meal and drink for themselves. Then the trouble started. The waitress pointed out that the babies could not consume their own home prepared food. Then it was pointed out that entrance fees had not been paid, but this was a pre booked birthday party. The final insult from a senior staff member was that the mother holding the party should not use her own, home prepared dinosaur cake. This is a special childrens venue who obviously dislike children....avoid it if you want a happy experience..go somewhere else where the little ones are seen as future customers!!
