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The Almanack

British, Pub Food • Kenilworth
(01926) 353637 Abbey End North, Kenilworth, Warwickshire, CV8 1QJ (01926)3…Show
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3 /5
3 /5
3 /5
3 /5
mr.m.hemmings
Excellent service, waitering staff always smiling and attentive, but barstaff seemed less so? Good food generally good service.
Nikki010183
We have just returned from a meal at the almanack most disappointed, not because of the food, but because of the terrible manners of the manager. The restaurant itself is lovely, beautifully decorated and welcoming. The waitress who served us was also very polite and pleasant. We had a voucher which entitled us to a starter and main course for £12.50 each which we felt was a great offer. We looked at the menu and saw that the starters were available in large or small and this obviously effected the price of the starter. However, nothing was mentioned in the small print on the voucher about whether or not opting for a large starter would mean that we were unable to take advantage of the promotion. therefore, we clarified this with our waitress. she told us that we could have a large starter as this would still comply with the promotion. Therefore my partner ordered a large starter and a main. She returned to tell us that his choice of main had ran out so he made another choice. This had also ran out so he settled for his third choice! The food was of great quality, I had opted for the roast beef and it was very tender if not a little undercooked for my taste. However we were happy with the food and surroundings and said that we would happily recommend the restaurant to our friends. Then the bill arrived. The promotion said that we had 2 courses for 12.50 each, therefore the bill sould according to my calculation have amounted to £25.00 plus the price of our drinks which was £6.60, a total of £31.60. The bill however stated that we owed 36.60 so we had obviously been charged extra for the large starter. As the waitress had told us that this wouldn't be the case, we queried the bill. She went and spoke to the manager who came over to us. We explained to him the situation and he rolled his eyes and said "You ordered the large starter so its reflected in the price" we explained that we had been told by the waitress that we would not be charged extra and he said "But it's quite self explanatory in the menu" As i have already mentioned there was nothing in the terms and conditions which made this explicit. We said this and he snatched the bill from my boyfriends hand and stormed off to the till. We were disgusted and shocked. I went to the bar as I was so embarrassed by what he had done in front of other diners. I said to him we would just pay what we owed as we wanted to leave immediately. I told him that he was so rude and a disgrace to the restaurant. He argued and said that he was not rude and he wanted to get the version of events from his staff. He snatched my money from my hands and gave me my correct change. I would not dine at this establishment again because of his terrible hostility and manners. What a shame as the restaurant really is a lovely place to dine for a special occasion. I will not be recommending this place to anyone, as I left feeling insulted and humiliated.