We visited on August bank holiday Monday to find the Pippin rather empty, probably due to the poor weather. My son wanted to order a sandwich/drink and side from the Monday-Friday sandwich deal. He asked for a ham and cheese ciabatta which was declined as they had no ham ! He then reconsidered and asked if he could have an alternative filling, but still on ciabatta. This was apparently not possible. Why I ask, on a quiet afternoon, could the Pippin not comply with his request? No wonder, we have seen a steady decline in the amount of friends taking their customer elsewhere. With an alternative venue having recently opened in close proximity, whose car park is always full, come on The Pippin on get your act together !
Helena Neale
Truely disgusted at the Pippins poor customer service, hubby's birthday yesterday and he had a message to his iPhone saying get a free drink we went to claim it but because we couldn't print off they wouldn't redeem. Really in this day and age, if they need a paper copy send it through the pos,t not everyone has a printer.. Needless to say we went elsewhere ..
Cinema Claire
My family and I took my Mum to The Pippin for her birthday and we had a fabulous time. The staff were really friendly and made us feel so welcome. We were allowed to decorate the table and surrounding area with confetti and balloons before my Mum arrived and our Mum's meal was even given to us for free because of it being her birthday. We felt relaxed, unrushed and the food was gorgeous. It's my favourite venue in Kent.
Loopylou
Love the Pippin and go at least once a month. the food, wine and service is outstanding and what is better the visit won't break the bank!
If you go try the burger it is divine and for those veggies try the risotto.
