We experienced extremely poor customer service having had a pair of trousers torn on a defective chair, I would not recommend the Tickled Trout, Ashford for Customer Service but the food was very good.
Steven
As a party of five we attended the Tickled Trout Ashford on
Monday 11th July for my Father-in-Laws lunch to which we paid in excess of
£72.
At the end of the meal my wife informed me she could not move in her chair,
her trousers were snagged on the timber which had split leaving a sizeable
hole. I brought it to the attention of a female member of staff who reported
it. When questioned she informed me she was told to put the chair on the
bonfire.
I was appalled that the Manager did not attend or even show any sign of
interest which I conclude is very poor customer service and concern that the
timber had not caused her any injury.
We now have to throw away her £35 pair of trousers and this service will not
be recommended by us.
