This pub is one of the best in the area for food and customer service, we like to eat here when we can, lovely food and great Landlord & Landlady. See you again soon
2.5
Oliver Yemm
This is the first negative review I have done and in general I always try to give people the benefit of the doubt but I have just been to the Wyndham Arms and experienced the worst customer service I think I have ever had.
Having bought a couple of drinks and snacks and asked if we could sit outside and put up one of the umbrellas we were told to be careful as one of the outside parasols was broken.
We tried to put up the parasol that we sat at but found the cord was detached from the handle mechanism used for putting up the umbrella and clearly broken. In the process of putting it up a grey haired lady, I believe possibly the owner, came out and asked us “if either of us had an education”. She then proceeded to accuse us that we had broken the parasol and told us to move away from it. Initially I thought she was joking as couldn’t believe someone would be so rude to a customer but very quickly realised she wasn’t.
I worked in many restaurants, pubs and customer service roles when I was younger and would never dream of talking to a customer in this manner. We didn’t force the umbrella, we noticed the cord was already detached when we initially started to open it.
I feel really shocked about being talked to in this way as a paying customer, it spoilt what had up to that point been a lovely afternoon. I certainly won’t be returning and will advise all friends in the area to avoid too.
I would like to point out though the other lady working behind the bar was lovely and polite.
