I have to say that i would NOT recommend this restaurant. The service is poor, management is unfriendly and very often rude.
I continued going despite the above because I enjoyed ONE meal on menu selection. I went today and the menu had changed Nov 2009. That is all well and good, their prerogative BUT it did not reflect that anywhere on the menu.
My Child's meal came out with the wrong side on the plate, and he is allergic! Sides we asked to hold off the adult platters were left on the plate, and part of our beverage selection was forgotten and we finally got brought out halfway thru the meal. My Dining Companion asked if the staff member serving us was new, and I had to sadly state, "No". A very nice girl, but not very service oriented.
The store itself looks cheap with all the hand made paper signs with magic marker pricing. It negates from the decor that had been redone when it was switched over from the previous owners. Although a little dark, the environment does appear to be welcoming.
Today, the meal item ordered had been replaced with something that would make a fast food chain meal look like a 4 star meal. When questioned about whether there had been a change in menu... management rudely came over and no apologies. (including for any other problems that we are used to having such as wrong sides with the meals, no napkins or other simple requests being filled.) They changed from real meat to a pre-formed portion of meat that I am not even sure was meat however, the price was the same as if I had real meat. I could have bought something that would have looked better from a bargain grocery store for a pound instead of being charged over 8gbp!
When asked if I wanted my receipt, I said "Yes, I need the information to post a review!" (polite but snarky on my part I admit, but I was hoping that management would realize that you should treat every customer with respect, and a welcoming attitude because that alone can often make up for any dissatisfaction!)
The manager asked me what I meant and I informed that I intended to post my experience online. I was then told that I would not be welcome back! Hmmm, an interesting way to help their business prosper! Rather than apologize for an inferior dining experience and discuss what could have happened to make our meal better... just tell the customer to not come back! I am not sure how much longer they will be around!
Customer Service and Simple Attention to detail goes a LONG way. Inflexibility, Poor Communication, Rude Attitude and Low Quality Food leave a BAD TASTE in my mouth.
