I'd appreciate it if you could forward this to the restaurant concerned.
We stumbled across Wingrove house early last Saturday and enjoyed a drink on their terrace, personally welcomed by the owner.
We ordered although the waitress had to leave us 3 times to get more information - she didn't know what the soup of the day was, that girolle was a type of mushroom and what the cut of meat was for the lamb dish. She seemed a bit drunk and I noticed the owner pouring wine for all the staff.
The starters were good although I didn't think it was a good idea to serve prawn cocktail from a thin wine glass.
I ordered rare sirloin steak and got ribeye, when I pointed this out I was half heartedly offered to change it. I didn't want to wait with my dining partner eating his meal so I declined. However I lived to regret this decision as I chewed and chewed on a tough well done piece of meat. I've had a lot better in Cafe Rouge. Our side order of seasonal vegetables never made an appearance but we were informed both items would be removed from the bill, as if we shodu be grateful.
The head waitress handled it better and seemed more on the ball and embarrassed. The owner greeted and served lots of tables but ignored us which was a complete change from the friendly earlier greeting. I noticed he had also been drinking at the bar during the evening and I spoke to him when we left to let him know I was sadly disappointed. He was clearly drunk and became very defensive and aggressive, making no attempt to listen to what I had to say. His response was an immature and sarcastic remark 'We have really failed you haven't we' and stormed off.
He was not only extremely rude but very unprofessional and I'd be interested to know if anyone else has had a similar bad experience. If he had any customer service skills he could have easily rectified a bad experience with a simple acknowledgement and/or apology.
Needless to say I won't be going there again and would not recommend it to anyone.