Reviews in Prestatyn

Excellent

Lovely meal, as usual. The staff are always friendly and helpful. There’s car parking next to the restaurant. Great menu to choose from. Well worth a visit.

Lovely service and lovely food.

Booked table for 18.00, at 15.00 received phone call to inform me all cavery had run out, ok not problem and nice to have phone call. We arrived stood at door waiting to be shown to table before realising nobody was coming, went to bar and informed them, they could not find my booking, didn't know it was for 11 persons, eventually led to table that had not been cleaned, then waited in queue for nearly 20 mins just to order, food was ok, but customer service is no existent,

Been dining here on New Year’s Day for the last five years. We always come as a group booking. This year we reserved a table for 19 people. Upon our arrival we stood at the door for 5 minutes before deciding to search for someone who could point the way to our table. Once we were shown to our table we were informed that the carvery had ran out so we would have to choose alternative meals from the menu. Having ordered our food we then waited an hour for it to start coming out. Some of our group enjoyed the meal they chose but some got cold pasta with their bolognese, and one person who chose gammon said it was dry and like chewing a slipper. We decided to order some desserts only to be told that the ones we chose had run out and that the only dessert available was cheesecake. We then spoke to the manager but all we got was apologies and unacceptable excuses. We had booked this table 2 weeks in advance. I don’t know if the management at this restaurant has changed in recent months but it did not come close to the standards we have received in the past.

Went as a family of 5 with totally different preferences and everyone was catered for . Excellent service ... my daughter left a note !

Lovely food ad always. Lovely , helpful staff. We always try to visit whenever we go to visit our family nearby and know they use the place too.

23 of us had a lovely afternoon yesterday..Good food, reasonable priced and the staff were brilliant...They couldnt do enough for us!

Lovely Sunday Carvery, very good service & value for money.

The warm welcome from the beautiful girl that showed us to our seats was complemented by her great service along with the rest of the staff and the food was also fantastic. Will definetly come back, most likely next Sunday if my daughter has her way.

We always enjoy our meal there but on this occasion the carvery was only just warm. Other that we had a lovely time.

Great food lovey atmosphere thoroughly recommend it

Lovely food and attentive staff on hand to help.

Place was hectic in a good way! full of families enjoying summer hols! food took a while to come, this is understandable, food great when it came, carvery was a bit of a let down though. queued for about half an hour as the person carving meat had to keep going off to get fresh veg & plates, no beef or pork when we got to be served, veg wasn't cooked enough either but roast potatoes, Yorkshire puds were amazing plus gravy :) loved the fact they had family games on hand to play whilst waiting! ordered pudding and the order hadn't gone through to kitchen so waited a good while for that too. Just think they needed more staff to be honest, but staff that were on did their best and were friendly :)

Lovely carvery and friendly service

Amazing place to eat an take the kids friendly staff gud food brilliant atmosphere 5star plus

On Thursday 18th July we joined the Cookhouse to celebrate theee graduations and the staff couldn't do enough to accommodate us. There were misscommunications regarding the quiz but they organised another area to seat out party of 17 people. Thank you especially to the lady working on the bar and the othwr lady who waited on us all night (wish i caught their names as i feel they should be reqaeded for their wxcellent customer service). The food was lovely bare the odd chip being cold/hard. But overall a lovely meal at a good price. Thank you for making us feel welcome.

We brought a group of 35 in and the service and food was lovely. Always have a great experience here.