I would like to stress my opinion about the shocking standard of food and service i recieved whilst dining in the restaurant. To start with the food standards are becoming appalling, the sizes are small, undercooked and didnt look appetising,it has been so much better than its current standards. we were told that we were not allowed brunch menu at 1230, as it was the main menu only and that lunch menu was not available, even though in other frankie and bennys it is all the time even during the holidays.
i heard numerous comments about what i think was a manager which were not pleasent to hear from a group of staff standing around the till area and one of the them swore repeatedly, she was a small girl with black bobbed hair.
other than that the manager seemed really nice but the experience was spoilt and i have to say i will not be returning again.
anon
I came to Frankie & Benny's with my family on Tuesday 24th April it was my mums birthday and knew that they did surprise cakes with music and balloons. We ate off the main menu as it was around 7o'clock and had starters, mains then desserts. the starters were delicious served fast looked great, i think it was the manager who brought them over a young man who was very polite and funny, (my mum took a shine to him). the mains were delivered quickly after the starters were cleared by our waitress and again were fresh and looked great. our cake was delivered to the sound of happy birthday, dimmed lights and lots of clapping which was great to see as everyone joined in. i noticed it was quite busy and i must say all the staff were working so hard but it never made a difference to the service at all both managers were heavily involved and you don? see that much, i would like to thank all the staff working that evening as it was great!!!!
Gem
I really liked the food here, there is plenty to choose from to suit all tastes. It's not very expensive and sometimes there is a lunch menu on at a cheaper price for set dishes but they only put it on when its not busy which isn? very fair. Cocktails were a treat and the bar staff are trained well on how to make them. Overall a nice experience but I don't think I?e been there when there hasn't been a birthday song!
OJ
Great Place, Great Fun, Great Food.
Chris
I enjoyed eating at this restaurant very nice food I liked the potato skins