Four of us came for a meal on Saturday evening, we have been before back in June and it was all very good. Unfortunately this time it wasn't as good, my brother in law had the steak but it was very chewy which was very disappointing, considering the cost. When our plates were collected he informed the waiter, who said he would mention it. When the bill arrived there was no compensation for the non-edible steak. We queried this with the waiter and he said he would go and ask, he obviously hadn't mentioned it when it was taken back to the kitchen. After about 10 minutes he came back and 50% has been taken off of the steak meal. There was no apology from a senior team member., it isn't cheap to eat here, so my experience didn't live up to my expectations. There was also a large screen at the other end of the bar where lots of cheering and shouting was going on. If we had wanted a rowdy football bar with inferior cuts of meat and mediocre customer service, we would have gone to a weatherspoons pub. Sadly, I won't be back
King William IV – Royston