My family and I visited the restaurant for a birthday breakfast and, upon arrival, I mentioned that we had a reservation but asked whether it would be possible to add two additional guests or, alternatively, be seated at two nearby tables. The restaurant was not busy at the time, so I did not expect this to be an issue. However, the staff member who greeted us responded in a very rude manner, stating that we should have called in advance. Unfortunately, this is not the first time I have encountered unprofessional behaviour from the same individual. On several occasions, she has been consistently discourteous, unfriendly, and visibly unpleasant in her demeanour. Her conduct, including an apparent smell of smoke, reflects poorly on the overall standard of the restaurant. It is disappointing that such behaviour detracts from what would otherwise be an enjoyable dining experience.
The Barn Garden Centre Cafe – Colchester