We booked as it was my Partners's son's 15th Birthday, we sailed in the dock earlier in the day, and discovered the restaurant on our walk around the town, we booked for 20:15. On arrival, we were greeted ( ( past over a cake we had brought for him for his birthday). We were directed to a table, and then had to wait over 20 mins before being asked if we wanted a drink and that was only because I caught the attention of one of the staff. And then another long time before we had a meal order taken. The food arrived and I can't complain in any shape or form of the food or the quality it was wonderful a great range of flavours and all presented well and very good portions on everything. We dined and even though we knew about the birthday cake had been looking forward to sampling deserts, as if the mains were so good, what could we expect for the deserts. Again we waited and then very kindly you presented the cake which all went well. We then enquired about deserts and were told that the kitchen was closed and this would now not be possible, We were taken aback by this as no one had mentioned this to us earlier and this somewhat spoiled our evening somewhat after all the effort and had you taken orders sooner this might not have been the outcome, and all would have been ok, or had you communicated this to us sooner we could have ordered in time, but you took some time taking our orders and this impacted on the whole dining session, I would have raised it more on the night but did not want to make a scene as it was a celebration evening. Also when we requested to take some uneaten food, we were given a story that it could be done due to HS, this is utter rubbish, I work as an HS officer, if you can let someone take a pizza home you can allow them to take pasta home, this rule does not tie in with the law and made me cross as the explanation or though sound plausible was utter rubbish. I would like to think the service issues can be addressed and also the matter of the food I would like to see the risk assessment on this ....
Trattoria Settebello – Gloucester