Reviews in Headingley

After having several good meals at Jino’s we decided to order a ‘for collection’ take out for my mother in-laws birthday on 4th March. Unfortunately, the standard of the food and the mistakes made with the order were enough to warrant a complaint. I called the restaurant the next day to let them know the problems with the order. 4 x of the dishes were incorrect; 3 Tom Kha soup instead of Tom Yam and 2 of these were prepared with mixed seafood rather than prawns. Also, we ordered 2 green curries with chicken but only received 1. The overall quality of all of the food was extremely disappointing and lacking in flavour. The total order cost £80.75. Often mistakes happen in restaurants and quality can also be an issue on a particularly busy service, however HOW this is dealt with and rectified is the most important factor and makes the difference for customers who will return and those who wouldn’t come near the restaurant again if they were starving. The next day I called and spoke to the owner Mark. This is where I felt extremely let down and disappointed. I felt that now the owner had our money he didn’t care in the slightest. First of all on the phone he was abrupt, and rude, when I explained the soups were made with mixed seafood and not prawns his response was ‘well you still had prawns in them didn’t you?’ I responded explaining that yes we did but it wasn’t what we ordered and that there were mistakes in other dishes also. To this he replied that he had a busy restaurant to run and didn’t have time to talk to me and to put my complaint on am email. A big NO when you are in hospitality. He said I should’ve called the same night of the order rather than the day after – I explained that that wasn’t appropriate as it was a birthday dinner. He asked me ‘what I wanted’ and then offered a discount the next time I came into the restaurant – I explained that this wasn’t an option as having experienced his attitude on the phone I wouldn’t be paying any more money to him. I felt a 50% refund of the meal was the most appropriate solution – although I was prepared to negotiate on this, he refused and said he had to get back to his customers as he had a busy restaurant. At this point I told him I would post my experience on-line and ended the call as I was so upset and shocked by his poor attitude. After I had chance to calm down, I called Mark once more and gave him another opportunity to put the situation right. He accused me of ‘threatening’ him with a bad review and said ‘obviously you’re quite used to doing this’. Absolutely diabolical and perhaps more a reflection of his own moral compass. Never have I felt more like an establishment has robbed me. What was supposed to be a celebratory family dinner was ruined by poor quality, but more upsetting was an owner who takes no pride in his brand or places no importance on customer care. I was labelled a blackmailer for simply standing up to the owner and refusing to accept a poor-quality meal and many mistakes with the order. I will not be giving Jino’s my money again and want to make sure that as well as my network of family and friends, that as many people as possible know about my poor experience. For restaurants who offer excellent standards with food and service go to Sukhothai across the road or into Leeds City Centre where there is Zaap and Thai a Roy Dee, both excellent choices.

An enjoyable lunch..tasty food, good service and very good value fixed menu. Will go back.

Had a great time at Giorgios. Nice atmosphere and food was fantastic and portion sizes were generous too. Would definitely be returning

Excellent food could not fault it Thank you

Very disappointed Special gin menu on the table but no gin or advertised tonic Lovely tomato garlic bread Pasta swimming in oil Other dishes mediocre Won't be returning

Great food, great service, good atmosphere. Very impressed with everything. First time there for me, will defiantly be going back. The owner and staff made us very welcome. Giorgio, Leo and Jordan were beauty!!!

Food delicious. Staff efficient and helpful. Great friendly atmosphere.

This was the first visit for myself and my wife but it will not be the last. The restaurant is small and unpretentious and nicely decorated making for a comfortable visit. The staff were friendly and very efficient but most importantly the food was excellent. There was a good selection and we chose the meal for two which was tremendous value.

Thai Sabai located 2 The Parade Headingley has an extensive diverse menu of authentic Thai food including vegetarian options. It is a casual restaurant opening Tuesday - Sunday. We have visited Thai Sabai many times and we have never been disappointed by the quality and flavour of the food. We have enjoyed the starters Kanom Jeeb steamed chicken,prawn and water chestnut dumplings served in a garlic and soy sauce + crispy chicken herb and sesame toast with hot & sour dip followed by Gang garee gai Thai yellow curry. We absolutely loved the Banana Fritters with syrup and ice cream. Staff are fantastic and courteous. Thai Sabai is often very busy hence our booking a table online. The take away business is also very busy with many deliveries. Very authentic Thai food and packed with flavour.

Lovely restaurant. Service very prompt and courteous. The food was lovely although more vegetarian options would be good. We’d go there again.

The quality of ingredients were poor and the taste was not authentic, very disappointing meal ☹️

Food was lovely, good value for money and a lovely setting Would highly recommend the resturant.

Went for New Years Eve and was sadly disappointed with the quality of the food...more like takeaway standard than restaurant. I have been before and had a better experience but this trip was enough to put me off going again.

Super service, very welcoming and good food!

Booked here for a work Xmas meal, it wasn’t the best. It doesn’t feel authentically Italian and the service was strange. Our starters came really quickly and mains took ages, very inconsistent.

4.8

K&L

My go to Thai restaurant in Headingley! Fine food!

Really good Italian food in a friendly family run restaurant. Great value and can recommend a bottle of the Pimativo

Lovely place with excellent food. We had the calamari, garlic bread with cheese, lobster ravioli, gnocchi dolcelatte, and the diavolo pizza. All the food was amazing and we even took some home to eat again! They were quite busy and understaffed so service was a bit of a mess. It too about 20 mins to even get to ordering something. The food being so delicious made up for everything. I will definitely be back!