Reviews in Cottingham

Got the chicken burger and the chicken was very dry and chewy. We were given a pudding menu which stated if you buy a pudding you get a hot drink for £2 however they charged us full price. When I questioned it they said thats for lunch only however it didnt state this on the menu so they did honor it. They even forgot to give us the drink and we had to ask for it.

Service was brilliant but we thought the food was terrible. We made our excuses that we were just too tired and that’s why we had left a lot because we felt bad to say how awful it was. The burger had a weird taste and the beef in the stroganoff was not good quality. We will not be back now which is a shame as you are on our doorstep.

Hi all.. I booked a table for my wife's birthday and guest on Sat 16th May 26. Very pleased with the communication sorting menu's and pricing etc ( via phone & emails) with the run up to the date Sat 16th May 25.. Food was excellent (comments of all guest). Service on the night was spot on. Wouldn't hesitate to re-book. Thanks to Holly and all the staff for a very nice experience . Regards. Richard.

Four of us came for lunch on Thursday and quite honestly were disappointed. We were quite a while waiting to be served. One of our party ordered a steak and ale pie which turned out to be a vegetarian one. Another dish was luke warm. We felt as though the helpings were small. I had scampi and chips which were OK but the salad consisted mainly of leaves with tomato on top. It was very quiet so not a brilliant atmosphere. Also when we left I noticed the long seat we had been sitting on was quite badly stained. The waitress was friendly and helpful. We all felt the restaurant wasn't as good as the last time we came a few months ago. We shan't be coming again which is a shame.

Booked a table for 2 online and indicated that my daughter is gluten free. When we arrived we were shown to our table by a lovely young lady called Lara. Lara had taken onboard the gluten free request. Discussed it with the Chef and produced a hand written menu for my daughter to choose from. Really, really impressed. They couldn't have done more for us. The food was beautifully presented, tasty and hot. Would highly recommend Cassiels.

Visited last Friday & ordered 6 tapas dishes a side of potato’s & a portion of rice. After a considerable time had elapsed the waitress was shocked we hadn’t received our food & went to check. Unfortunately our order was missed & the waitress apologised for the long wait & gave us a drink on the house. Not a problem at this point. After a further long wait the food finally came out & we had been given chips instead of the rice. The waitress went to the kitchen to get the rice. We started the tapas & not one of the 6 dishes were hot. The waitress returned with the rice & asked how our food was to which my wife asked to see the manager. When we told her the food was cold her answer was well you have eaten it. What wasn’t in the dishes was actually still on our plates. She went away & came back saying the food was hot as the chef had probed it prior to it leaving the kitchen, so now clearly we are being called liars which we take exception too. She then offers us 50% discount. At this point we refuse to pay 50% for food we were not eating. After a lot of discussion, we are adamant we will only pay for the 2 drinks we have had she went off to speak to the owners & came back accepting the £15.10 for the drinks which we did and left. If it hadn’t of been for the dismissal that the food was hot & no actual offer of correcting it then the night could have been salvaged but instead we were left to go elsewhere for food & deciding we will never go back which is a shame as we have had good experience before to which I have left positive feedback. We had booked the table with the expectation of watching the live act which obviously was cut short. It was the handling of the complaint not the actual cold food that caused the issue

Baby shower Saturday 18th April lovely venue superb staff very attentive nothing to much trouble, highly recommended Thank you for a lovely afternoon x

Visited with a friend. Always having the lasagne because it's so good! Service excellent.

Lovely place, great vibe. Staff were welcoming and attentive. Speedy service. Great food. Would highly recommend. No negatives.

Staff polite and appropriate. Service was quick. We both had pizza which was really nice and fresh. Slight error with extra toppings but soon sorted. Will visit again.

A lovely welcome, great seating, a very extensive menu, and absolutely the very best service, so friendly and accommodating, it was a pleasure to dine at Raph’s lounge,will definitely go again.

We visited on a Friday afternoon. There were 3 of us and we ordered 9 tapas dishes. When the food arrived half of them were cold. Also for the price you pay the portions were tiny. The staff did arrange for them to be reheated and the waiting staff were very good. We did visit in December and the same thing happened but they said the chef was busy preparing for an event on the evening. We thought we would give them another chance as we have visited in the past and it had been very good. U fortunately we will not be coming again

Excellent tapas as always and loveky service will be back soon

What a lovely meal we had, salt and pepper seabass with mix vegetables and beef stroganoff with chips and wild rice. Both meals were very tasty and quite large portions. Would highly recommend paying a visit to Cassiels you will not be disappointed, we will definitely be back again

I've eaten here several times, this time for the first for my friends. All agreed it's a lovely place, great for choices, very tasty food, good value (mid afternoon and we ate off the lunch menu), waitress polite and with the right amount of attention, warmth and wit, thank you. It was a shame that there weren't many in for a Saturday afternoon on a beautiful Spring day. We will definitely be back :-)

Lovely food, great service. Really enjoyed our night here thanks

Food was lovely service was great only complaint is the tapas was very small

Had Sunday lunch here, lovely tasty well cooked food with plenty on the plate. Service was excellent and a really pleasant atmosphere. Well worth it