Wow where do I start
Been a while since I've been to riverside harvester and it was always good.
What's happened:
The place was filthy ,food left on floor and tables.
Tables very sticky
Chose from the set meal menu but was then charged full price for all individual items
When I complained the girl- Emily, said she would have to call a manager as she was unsure how to refund and there were no managers on site. She was completely confused. We had to wait twenty five minutes and she still didn't know what to do, so I insisted she just give me the overpayment back in cash. Whilst I was waiting for her to sort the situation for me, two more sperate customers complained- one saying that their steak was inedible and the other with a similar issue with their food and suggested that the chef needed to learn how to cook. Although it was terrible service and the whole mistake of the overpayment was then allowed to inconvenience me, the customer, I felt very sorry for Emily as she was clearly out of her depth and it seemed like there was an obvious lack of management on site.
While we were sorting my refund out another 3 customers were also complaining
I had to ask for the salad bar to be re stocked as it was virtually empty and even when it was re stocked the salad looked old as did the tomatoes
The furniture was old and shabby and very dirty with stains on the seats from food and lack of cleaning.
The staff looked as if they were still at school and showed in theyre customer service or lack of it.
NEVER AGAIN
