We went to the Highfield for a Halloween party on friday with the kids. Over a 150 turned up, what a fab night well run by all the staff a credit to the manager. We also had a meal before hand and was great value for money. Will return.
Shaman
After much work, a well distributed family was brought together for a 73rd birthday. We should have know how dire it was, as this was halloween, and the place was like a ghost town. My partner went one side of the divide, to proceed to place the order, which were all confirmed as main courses, not starters. The lady then repeated the desired menu back to her. Unbeknown to us, two of the desired main courses were put through as starters. This affected me as I ordered three different buckets of wings. I ended up with two paltry buckets of three wings per bucket. Which upon tasting did not have the desired zinge as advertised. When challenged the delivery person said that the rest were coming. We asked for a burger with salad , no cucumber and no dressing and no chips. But lo and behold a burger was delivered to the partygirl including guess what? Chips and a fully dressed salad,with cucumber. I will admit on my salad I did not stress strongly enough how allergic I was to cucumber. Mine turned up un dressed in a smaller bowl and to some one as sensitive to cucumber. I could smell it , as the same blade had been used to prepare the salad. I went in search of the manager only to see three member so f staff larking around. I proceeded to advise the manager of the situation but after listening to me, his stance was that his staff were correct and that we as the customer were mistaken. He then proceeded to bring the member of staff into the conversation. I requested to continue with him and that this was between him and I. He continued to bring the member of staff into the conversation. The base line to this manager, that despite having a sign up in full view if the members of public, saying that camera's were being installed as 25.00 is going missing from the till, his staff were right and the customer was wrong. Whilst we walked out of an empty establishment, snide comments could been uttered by the staff behind the bar. I would never recommend this establishment to anyone , not even my dog!!
Andy
service - rude employees, wrong drinks at the bar wrong meals brought to the table dessert came to the table before the wrong meals. the fresh orange with my child's meal had an off smell, it smelt like it had alcohol in it.i will not be returning to this pub for food or drinks.overall a very bad dining experience
