We have just had a meal there and were surprised somewhat at the evening.
Firstly one of the waitresses was less than helpful and was not willing to get us some extra ice or let our 4 year old share some the of the 2 pizzas we had ordered for the 2 11 year olds we had in our party, whic was 7 in total, as everyone has to order a main meal. Whilst we understand this we felt it a bit 'jobsworth' considering there 7 of us.
2 of our 6 starters were disappointing and were something we could have easily done better at home.
The steaks were great, if not a bit overpriced, but the vegetables were bland.The lemon sole was very good however the chicken was poor and uninspiring and again is something we could have done much better at home.
We did complain (about the chicken only) politely to the waitress, and eventually one of our party was asked to go to the kitchen to discuss the issue and was basically insulted by the chef and the waitress denied all knowledge of the complaint.
All in all the food was good however the customer service was poor and the way the complaint was dealt with was very poor.
The bill came to £200 and if the complaint had been better dealt with we would go back. We were not asking for any money off or anything else, but wanted to give some feedback which to be honest the chef and his ego did not want to hear.
I would love to see him on Ramsays Kitchen Nightmares!
The Smith family
Hobb's Restaurant
cosey, friendly atmosphere, nice people, good food and wine list - book at weekends or summer!
