Mill House

Poppi

This was the biggest disappointment ever!!!!!!!! called in for lunch today and the manager had clearly not considered the fact that it was a May bank holiday as the staff ratio was not enough to deal with the amount of diners , on top of that the food was inedible , clearly the kitchen could not cope either. The pasta dish which I complained about to the very Fractious Manageress was actually more like egg noodles , I was informed it appeared "in her opinion to look ok" and she then informed me it was fresh pasta , clearly then it had been cooked TO DEATH . YUK!!!!!!! My companions meal was meant to be a steak, OMG WHO ARE THEY KIDDING.the first bite said it all, it ended up in a napkin revolting and inedible , like an old shoe To top it all , I asked for the Manageress and I explained the starters were fine as was the wine, but unfortunately the mains were just inedible , this is where you see customer service at its worst, she was actually trying to justify it by looking at the full plates we had left on the table she also mentioned we should have told a waitress ,considering no one came over to the table this would have been an impossibility , I realized she was clearly missing the point, i offered to pay for starters and wine and that was not good enough, still waiting for the apology , i tried to explain that WE the customers could not eat the main courses , Ms Fractious then stormed off, eventually i walked out to be followed by the lynch mob waitresses , SO PROFESIONAL.................i REMINDED THEM OF THE CONVERSATION AT THE BAR AND THAT I WAS NOT PAYING FOR FOOD I COULD NOT EAT,they then accepted payment for the rest and belive me I WILL NEVER GO BACK AND WOULD SAY TO ANYONE DO NOT WASTE YOUR TIME IN THIS PUB .

Terry Layborn

what a big disappointment start to finish at Christmas ,not going back,music good ,we made a change from are local restaurant in Washington village blacksmiths,at the end of the day the mill house is just a pub, it had a good rep for food and music just the music now

Andy

The Mill House is a fantastic themed restaurant, within the Jazz and Funk era, boasting classical and local ambience. A must when your taking a lady out for a pleasant evening of cool!

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