Just arrived home after a weekend in Marsden to visit my family. My stay at the New Inn was as good as I expected from Yorkshire folk, from the welcome to departure the staff could not have been more friendly and helpful. The room was very comfortable and cosy and the breakfast was excellent. Dinner there with the family was really good and the waiting staff could not have been more pleasant. They are a real asset to the team! A lovely experience which I am sure to repeat again soon and I will certainly recommend to all. Thank you everyone at the New Inn and keep up the good work! BrendaXX
Totally Unsatisfied
We booked a room in September 2010 for March 2011, they rang us at weekend 16/01/2011 telling us that they were cancelling our room because their sister hotel needed the rooms for a wedding that day!
God help anyone who stays or dines there if this is how they treat their customers
Lorna
Well folks what can I say about the new inn in Marsden. I booked a "midweek relaxer" at £75 this included room, bed and breakfast and 3 course dinner. Not bad value you might think. It was the most boring place I have ever been to in my life! The food was average- very average! We didn't have a dessert and opted for a coffee (which we were charged for) instead. Decided to leave the place to walk off the weight of the rag pudding and asked staff what time their last orders were. Advertised last orders 11pm but informed if nobody in bar would shut early! Given a code to get back into building which we tried at 10.30 only to find some dozy member of staff had locked from the inside. Luckily member of staff just pulling away off carpark and managed to get her help to let us back in. We were then left in the building the whole night on our own! Breakfast had been pre arranged for 9am and of course came down at 8.50 just as a member of staff was arriving. If we had come down for breakfast 30 seconds earlier the alarm would have set off. We sat and waited while staff arrived at 9 to make breakfast to only overhear "Are they down yet?" Hardly professional to put it mildly. As we left I mentioned my concerns at 1) of being locked out and 2) of being left in building overnight totally alone but it simply fell on deaf ears. Not very relaxing after all and definitely overpriced. I wonder if this complaint will be shown on line!
Kia
went here the other Sunday, we were out for a drive and decided to stop as it looked really nice from outside, inside was just as nice, and the food was lovely, my partner had the roast beef and the size and thickness was great and was still very tender. very well cooked, i tried the potted crab and then meatballs which were both great .the service was very good and the background music just made it a nice pleasant place to eat, will be going back again.
