Upper Crust

1.8

Natalie Webster

We were very disappointed with the Upper Crust catering for our Daughters Christening. They arrived late with no apology other than once saying "I'm sorry the traffic was bad". The week before the event we were told the food was arriving cold. They had never said they were arriving hot but we assumed they would be (as they are hotpots) and had not been told any different until then. We asked for some to come hot and they agreed to bring 2 of the hotpots hot but they were 38 degrees when they arrived (should be served at 75/80 per their instruction). As it was so late I had to leave our own party and ask a guest to drive me home to warm 5 of the hotpots up so that we could serve them asap. By the time we had warmed the hotpots up to serving temperature, the guests were no longer hungry and we had to throw most of it away. It was so embarrassing that we couldnt feed our guests and it ruined the day for us. When i rang to complain they apologised and admitted they were at fault but the next day called me a liar and said they hadnt done anything wrong. We paid nearly £300 and were offered a £60 refund. We would never book anything with these people again. We hope that by posting this nobody else's special occasion is ruined for them.

Just Ok

Ordered a cheese salad barmcake. Lovely barmcake, very little salad ... sprinkling of lettuce, 2 slices of tomato, quarter slice of cucumber and 1 piece of red onion. Disappointed!! Wont be going again -

Upper Crust

Upper Crust is the most cheerful and friendly Sandwich Shop you will ever visit. The sandwiches and salads are consistently good with plenty of variety and extras

Share

General Enquiry

Restaurants Nearby

Pulcinella

Twelve Event Management

Twelve

Personalise your experience

Share

Upper Crust

General Enquiry

Restaurants Nearby

Pulcinella

Twelve Event Management

Twelve