I had booked this hotel for two nights stay with family (wife and 2 young kids, 8 years and 2 years) starting June 27th . Stayed in room 1. We had a terrible and worst experience we ever had.
Hotel had advertised WI-FI but it does not work in the room.We were promised early check-in as part of the booking but when we called up the hotel, we were told it was not guranted.Room was full of damp smell.
All of this, we could have probably ignored but worst was the rude, unwelcoming, inflexible and threatening behaviour of the reception staff mainly Andrew and Vickey (if I got their name correctly). Problem started when we told them there is nothing for us in the dinner menu as we were vegeterians (informed to them beforehand).Instead of helping us getting alternate option, the lady at reception started arguing and after lots of persuation we were allowed to talk to chef to cook something veg for us.
In morning, asked the reception for change for the taxi in the morning. Just when the lady at the reception was about to give me the change, Vickey winked at her to not give the change to us which was disgusting customer service behivour.
In evening, same food problem and this time Vickey was so agitated that she refused to let us talk to chef in the evening and said she does not care if me and my family go hungry and have nothing to eat because we have to eat whatever is available.
Last day, when I went to reception to settle my bill, I was overcharged and when I asked for explainantion Vickey was not ready to talk and give any justification for those charges. She asked us to leave hotel immediately and threated to call the police and talked to us in loud and rude manners in front of my family which included two little kids.She in fact, phoned the police. As we had to get the taxi in five minutes and did not want to traumatise kids who were almost in tears and feeling threatned, I had to pay extra and leave the hotel with the bad experience amd memories.
I think reason for this behaviour from hotel staff is beacuse hotel activity is kind of side business and they seem to be getting fixed, repeat business from socities of blind and old people. So they do not give a damn about hotel visitors so they enjoy abusing the guests and their families.
Stay away from this place especially if you are going with kids and families
