Reviews in South Shields

I don’t know if we just picked a bad time but I don’t think I’ll be going back! We got a table with no problems but all the heaters bar 2 weren’t working, so was pretty cold, we ordered drinks, they came pretty quickly, food.... menu has a decent choice but we ordered and waited around 20 mins which isn’t bad, however one us ordered a steak, rare, it was not rare, couldn’t eat it, it was still alive, took 15 minutes to catch someone’s attention to have it cooked a bit longer, not acceptable, it was cold before they took it away and to re-heat it was pretty bad! Chicken Kiev was dry and tasteless, my son is vegan so asked for potatoe skins, they were presented on a plate with 2 types of flavoured mayonnaise (not vegan). The only saving grace us that the staff were lovely!!

4 of us were here on Saturday 24th April. The food was really nice, my only complaint was the chicken kiev is served on the bone which the menu definitely does not state and had I known I would of ordered something different. The staff were really friendly and attentive. Even though it was busy the wait between courses or for drinks was reasonable. With the sun shining and music playing it was a really friendly atmosphere. My negative is none of us were asked to use track and trace so I don't think covid rules are being followed as well as they should be.

Went here for the first time on the 23rd April. Ordered 6 starters between the 2 of us and some drinks. Every meal was well worth the cost. Food was beautiful. We even asked for a few extra things which wernt mentioned and they were more than happy to help where they could. Staff are very friendly and i would reccomened to try it out. I have also booked again for today bringing family!

Fabulous food fabulous staff fabulous atmosphere.. can't fault it . Staff are all friendly and attentive.. management are great.. will deffo be back!

Lovely food with good sized portions and friendly staff. The only criticism was the £6.95 lunch special. There was no mention of this on the menu we had though it is online. We ordered food applicable to the lunch special but paid full price, which admittedly is reasonably priced anyway but that's not the point. Maybe you have to ask for the lunch special which if this is the case isn't very good as makes you feel like a cheapskate. Grumble over, would definitely return anyway as lovely sunny space to eat during the day and the music was fab - a real mix of summery tunes. Service times and food quality were excellent.

Went for tea yesterday as a family of 6 for my daughters birthday after school. We really enjoyed our time there. The staff were super friendly, the food was absolutely lush with great portions. The toilets were clean and the play area was an added bonus. It would definitely be a plus for the future if they could add to the play equipment. I think it would be a huge selling point for families. There's more than enough room to seat people without children away from the equipment. My daughter did jump from the swing (her fault) and landed on a paving slab which is kind of hidden in the grass in front of the swing. She got a nasty busted knee and sprained her wrist. Just a word of warning for others with kids. It would be great if they could remove the paving slabs in the grass. All in all we really enjoyed everything and will definitely be back.

We visited on Saturday and it was mega busy! The staff done really well considering, the food was absolutely beautiful and there’s a lovely play area and a bouncy castle up for the children 10/10 from me and will be visiting regularly .

Bitterly disappointed. We booked a table on Saturday for 4pm. When we arrived we were told we could sit where we wanted. We sat down. We got told to move because that table was booked for a party. We moved (nobody sat there at all for the next two hours). A salt cellar smashed on the floor and my husband mentioned it repeatedly (kids were running about all over in socks.) No one came to clean it up so he had to try and push it out of the way to avoid children getting hurt. We hadn't wanted to sit so close to the little playpark which the kids love as obviously keeping them sitting down is a challenge and it was very busy - you are not sat two metres away from the next person, even if the tables are two metres apart. We also did not get asked to track and trace. Very few people were supervising their children in the play area which while not the fault of the restaurant is something to be aware of. We had ordered our drinks at the first table and they didn't come despite my husband asking repeatedly so we asked again at 4.30 and ordered our meal at the same time. At 4.45 a waiter wandered past, caught sight of my furious face and asked me if I was ok. I said I'd been waiting for my drinks for 45 minutes and his response was "that's bad". That was it. Eventually the drinks came. Food was after 5pm. When you've got two small children obviously this isn't great. The food was lovely however and we enjoyed it. At 5.20 I tried to go to the loo (too busy) and asked a waiter for the bill and a pizza box for our leftover food. I watched the waiter walk about outside for the next twenty minutes before I gave up and walked inside. I had to queue - not socially distanced - to settle my bill for over fifteen minutes. The lady in front of me had to tell the manager what they had had because he didn't have a record. There was a further 4 or 5 people behind me in the queue. When I got to the front I said politely how unhappy I was and that two hours for one course of food and one drink (we were never offered another and every time I tried to catch the attention of the waiter I was ignored). He said they were new and would be better by next week. As an afterthought he said sorry. He then added up the cost of our bill by hand and when I got home I realised we were overcharged by around £7 or £8. I left, angry, disappointed and carrying our leftover pizza wrapped in napkins. I appreciate they'd had difficulties that day - something to do with the gas being switched off and the police attending, but the service was absolutely terrible, COVID rules were not followed and two hours for one course is terrible. We were so disappointed as this was always one of our favourite places to eat and a really horrible experience for our first meal out in however long. At least the food was nice. We are unlikely to return anytime soon.

Excellent.

We went for lunch yesterday. The service and food was excellent. We had the lunchtime special £6.95 too much to eat so ended up taking half my pizza home with me. The staff were super friendly, especially what appeared to be the manager/owner. My one criticism was that I felt that the COVID safety could definitely be improved upon. It felt like the tables were a bit close together! (Also Children were climbing over the small wall next to us obviously not the managements fault) However my main problem was that the Manager who was super friendly was NOT wearing a MASK! His response was “don’t worry I’m not wearing a mask because I’ve had my 2 vaccinations” this is not acceptable! He also got too close to people at tables. (I didn’t challenge him and really I should have)

4.8

CH

I thought the chicken supreme really excellent. far better than I expected. Perfectly cooked meat, perfectly charred skin, a gorgeous gratin and the veg al dente . Friendly waitresses and a good Shiraz

Five star amazing.

We went for breakfast and it was cold, and when we complained the manager asked if we wanted it REHEATED. What a disgrace.

We have gone to the Star for many years, best for value ,food, and service. Recommend to anyone.

I ate in your restaurant today and was very disappointed, your staff were very miserable and not one had a smile. Our dishes was left on the table for a good 30 minutes before they came to remove them. The staff was just stood at the end of the bar, two were drying cutlery but the rest were just stood gabbing. The food was nice but didn't enjoy it, I felt very uncomfortable x

Pity this fish shop feels its so posh ----- given the stench of grease that pollutes the back area and peoples gardens and clothes. total stench. Wouldn't go near the shop.

“Thai food, South Shields best kept secret!” the Thai chef, serves fantastic home cooking - Thai home cooking! The meals are cooked to order using fresh ingredients, not frozen meals. Service can be a little slow, but always well worth the wait. Don't worry about the how hot the curry is - all meals can be ordered mild, medium, hot and very hot, as all meals are cooked to order.The Maltings is the home of the Jarrow Brewery, which is on the ground floor. The Jarrow ales and guest beers are excellent. The staff offer small samples for you to try, if you are not familiar with the brews. Excellent range of lagers, and not the usual suspects. All in all a cracking place.

I love Storybooks last night we had the chicken New Yorker it was gorgeous. I love the chicken in bacon with bbq sauce. I live in the Stanley area and prefer to go to Storybooks for a meal.