We are 3 fifty somethings who arrived at the restaurant on the afternoon of Saturday 22nd July. We were looking forward to a lovely meal in pleasant surroundings which had been previous experiences for all of us.
Sadly, Saturday was to be completely the opposite and ended with us walking out.
As we were early for our table we asked if we could sit in the bar area and have a drink. We were deliberating over a specific wine when the owner came over to ask if we were ready to order. One of my friends turned to ask if we were happy with our choice. The owner interrupted saying just yes or no.
My friend tried to explain but the man just walked away and went back behind the bar. She made several attempts to apologise and stated we did not mean to offend at which point he made a comment that we were obviously brought up differently. At this juncture all 3 of us were incredulous and once again my friend tried to resolve the issue.
The owner was totally dismissive and walked away. By now the atmosphere was extremely uncomfortable and people seated in the restaurant had started to look over. It was at this point we decided to leave. On our way out we tried to speak with the owner’s son whose only words were ‘I know!’
The whole experience was humiliating, unnecessary and a blatant disregard for customer service whatever their gender, race or colour.
4.8
Maggie
Really lovely meal at Lorenzos with my friends. Food was excellent and the service very professional!
Nom Nom
My wife and I were very impressed with Lorenzo's last night. Drinks in the bar area whilst ordering from the menu which is excellent. We had a mixed Cicchetti shared starter, an Italian cassoulet,, chicken Mafiosa, a stunning pavlova to share and some tip top sherry cask aged Grappe to top it all off! The service was professional and my wife commented that she felt like she was in Italy. We really liked the fact that the restaurant is not a typical Italian that are everywhere locally. It's a family business and that shows in the care and attention to detail. Highly recommended.
DavidS
Excellent food Good value .Will go again.
Cath
wonderful service and quality food. The service was seamless, the food delicious. We will be back!
Graham,
If you like to eat, and you enjoy top notch food, then drop in and enjoy the treat that is sue's cooking. Whatever you order will be a cut above what your expecting. Brilliant.
Dave
Had my daughter's 21st here in the function room. I can not praise the place enough. The food was excellent and the service was better than excellent. Having eaten here many times before I was expecting it to be good and it didn't disappoint.
polly
We went for the burns evening and had the set three course menu it was fabulous and the guest speaker was great we had a lovely evening and are going to be booking again real soon you will not be disappointed what ever you choose on the menu.
Geraldine Whitmore
Very disappointing and not worth the one hour drive from Manchester. My partner and I dined on the special menu last night (2 courses £9.90). We were the first people to arrive at 6.00 p.m. and I would not say we got a warm welcome. My partner made a couple of queries regarding items on the menu with the waiter and then we were very rudely addressed by the owner asking us what was the problem with the menu, you either choose from the special offer or the a la carte. Totally uncalled for because we were not causing any problems. To make matters worse my partner almost broke his tooth on what appeared to be a stone in his main mail. We immediately brought it to the attention of the waiter who took the piece into the kitchen (did not remove my partners meal) and went to investigate with the chef. He came back after quite some time to say the chef had cooked the item down and it was not a stone and had probably come out of the vegetables. No apology no offer of a replacement meal. Needless to say my partner left the rest of his meal. We will definitely not be returning.
Pauli
I don't Agree with all your other reviewers I have had a bad meal at this restaurant and wont be going again. You should be fair and show all reviews good or bad and you so obviously only print good ones. This does not give a fair picture I have friends who have also had bad meals there so it was not just a one off. Give the wider picture.