Aunt Bibby's Smokehouse - Hull
Address: 12a Princes Avenue, Hull, North Humberside, HU5 3QA
Telephone: 01482 447733
Cuisine Type: American
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Hi, Thought i should post this as we are so angry right now. My partner is a Ceoeliac. A mutual friend of ours had organised to have her Birthday at Aunt Bibbies Smoke House in Hull tonight. My partner rang ahead yesterday and spoke to a member of staff and asked about the gluten free options available where she was informed they would be plenty of choice available. We arrived tonight and had a drink whilst waiting for our table to be ready (they were 30 of us). Once our tables were ready, we went and made ourselves comfortable. My partner went to a member of staff to highlight that it was her that was in need of gluten free options, 10 minutes later the member of staff approached my partner to tell her that the only option available was a small plate of chillies. When my partner then told this member of staff that they had rang ahead, the response was "the other member of staff was probably joking". We then had a few words with the member of staff who then said they was nothing they could do. Our only option was for me and my partner to get up and leave and to apologetically explain to the Birthday Girl that we had to leave her celebrations, this was very embarrassing for my partner. We will be making formal complaints to the manager in person tomorrow once we have calmed down. Barry Newton
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Latest Yorkshire Deals
Set Lunch Menu: 2 courses, £14.95; 3 courses, £19.95. Available Monday to Thursday. Click here to view menu.
2 Courses for 2 People, £25. Available from selected menu all night Wedneday and Thursday and until 6.30pm on Friday and Saturday.
A drink and a wrap, £7.50.
Early Bird 1: Starter, Pizza or Pasta and a glass of wine or soft drink for £12.95 (available 5pm-6.30pm Tue-Thu and 5pm-6pm Fri).