Food was great but the service was absolutely horrendous. My husband and I had purchase a voucher through KGB deals for 3 courses for £15, and called to book on a Saturday evening. We were told we could bring our own wine or purchase drinks at their bar. Upon arriving, we were met by a member of the team who welcomed us warmly, only to then be confronted with the Manager of D Spice who accusingly said to us we had to book if using the deal. When both I and the waiter explained that we had booked he stormed off. After checking with the waiter that we were ok to bring our own wine, the manager came over and told us that as we were using the KGB deal we could not have our own wine (glasses full at this point). His manner was rude and aggressive and even after explaining that we had checked twice with various members of staff he reluctantly left us to it. The table next to us were also KGB voucher clients and we both sat there in disarray at the rudeness of the manager. Having ordered their starters, the manager brought them over to the adjacent table and gave one lady her food, however the delivery chap turned up and her food was then left on a side table while he spoke to him. Needless to say, her food was only warm when she received it. Another thing that seemed unusual was that the food deliveries were actually carried out by a taxi firm, with the manager explaining to the clients on the phone not to pay the taxi man. Seeing as there were 4 front of house staff on that night, none of which were apparently trusted to do anything (the manager answered the phone, dealt with deliveries, took orders and served food), it seemed strange that none of these could be delegated with this task. We didn't want to stay for dessert so left and will most definitely not be returning. As a new business, I would expect the staff to be attentive, helpful and pleasant. However, with the exception of the waiter that saw us into the building, we were treated terribly and as though because we had a voucher we were not worthy of decent customer service. The restaurant was empty on a Saturday night, with no music or atmosphere. Really disappointed and would not recommend to anyone.
Jangles – Kings Heath