I’ve always liked it here, but it’s certainly lost its appeal. We booked a spa day online. Didn’t get the automated email so had to chase for confirmation. After chasing, the responses were quite curt. When we arrived it was not busy but the greeting from reception was bland and like we’d interrupted her phone scrolling. Not advised we could get water or hot drinks as we wished we were pointed to get changed. Having got changed, we went to use the spa to realise lockers were out of use / none spare for belongings, the plunge pool - one very reason we were going, was empty and awaiting parts (also couldn’t book hot stone massage as parts required!) the hot tubs had thick grimy scum on the top and ring marks from people’s drinks. The treatments were basic, short and sweet. Showers are impossible, you press for 5 seconds of water then must keep pressing for a trickle... After, we had booked afternoon tea for 3pm. We waited u til around 3.30, bread was dry. Last time we got more selection and pots of Tea. The Scones were delicious as always. The spa was silent all but another patron constantly whistling loudly - can’t be helped but not at all peaceful and by this point 3 girls at reception scrolling on phones and playing clips. Despite this we had a nice enough time just glad we didn’t come expecting much more than what we got. And so glad we weren’t far from home for a hot shower and warmth.
Hall Garth Hotel – Darlington