Appalling. One of our party ordered a beef dinner. It came covered in lamb gravy which he couldn't eat. The waitress offered to give him another dry dinner or one with gluten free gravy which he kindly declined as the lamb juices had upset him. No problem she said there'll be no charge for your dinner. We continued with our decidedly average meal and then asked for the bill. Not only were we charged in full but there were extra drinks on it. I spoke to the barperson who told me they couldn't take the money off as they'd offered us an alternative and anyway we hadn't told them we didn't want the gravy. Really! I didn't expect lamb gravy on a beef dinner so why would I think to ask you not to serve it. The outcome I had to pay as they'd prepared it. If I'd had a second meal they'd have deducted it. Total farce. Incidentally 2 weeks prior to this my Mum was grossly overcharged £160 for 4 adults and 2 children's meals. Unfortunately she didn't realise at the time. I'll never go back and advise you all check your bills carefully.
The Cheshire Yeoman – Ellesmere Port