Reviews in Kirkham

Went last night, was asked to wait in the bar til the table was ready. No atmosphere and very cold. Was taken to our table by a lovely lady who apologised for our wait. Was served drinks and our order taken quite quickly. It was freezing in the restaurant we didn’t take our coats off. Front of house came out after about 40 mins and offered drinks on the house to at least three tables around us as no food had been served to us. We decided to leave after 50 minutes as had been served nothing but drinks!!! Staff were very apologetic but all in all not a good first impression. Will not be returning.

Our table was booked for 7.45pm, we had to wait in the bar area as the table wasn't ready, finally seated at 8.05pm, our order was taken fairly quickly, but wasn't served until 9.10pm, someone did ask if we'd had our mains and said they would chase it, but had to ask a couple of times more about when the food would arrive, asked for more condiments to go with our meal but didn't get them and had to ask again, finally got them but had eaten part of the meal by then, the food was ok when it arrived, although the steak that was ordered as medium/well done and it was more medium/rare, didn't mention it as didn't want to wait for it to have to be rectified, as had waited so long for it to arrive in the first place, no-one asked if everything was ok, didn't have a sweet as didn't want to wait any longer for another course, it was very cold in the restaurant, but from reading other reviews there was a problem with the heating but it was not mentioned, will try again at a later date and hopefully the service problems will have been rectified then.

Went to the Sunday buffet great selection of starters and mains, my wife is vegetarian and they cooked her a seperate dish and the naan breads were delicious the staff are very friendly and I can highly recommend them!

We never actually got our meal and left after an hour and a half as it still wasn't ready. On arrival staff couldn't find our booking despite me having a confirmation e mail so our table wasn't ready. We were sat down but not given a drinks menu. Staff came to take our drinks order and when we asked what beers were available, they couldn't tell us. Lots of young staff struggling to cope as they had no idea of table numbers and orders and were delivering wrong meals to tables around us. There didn't seem to be any support or guidance from managers and the poor young people were left to struggle and cope with complaints. We were asked 3 times what we'd ordered and still never received the food! After 90 mins we asked if our food would be arriving and again the young staff were very confused and couldn't tell us. Unfortunately we decided to cut our losses and leave to get a takeaway on the way home as we were so hungry. Very poorly run and managed with no support for the poor customer facing staff taking the brunt of the complaints due to dreadful organisation.

Excellent food and excellent service. Food was the best. Excellent value for money. Will be booking again

Been to the Buraq many times. Fabulous food, service and atmosphere. I don’t know of any other Indian restaurant where a jug of water is already on your table without even asking. Poppadoms and a chutney tray also provided free of charge. Highly recommended.

The food was good for pub grub, but okay as American food goes. We found there were no potatoe tots but sliced potatoes instead which we weren't told about. We also found the brisket to lack favour in the meat itself, and smothered in BBQ sauce. The pork belly bites were also smothered in the same sauce so it lacked the variety of flavour. Also when they say it comes with corn on the cob, you only get half. The photos of the meat look better than they taste. It's certainly no match to Hickorys. Clearly the venue is a work in progress so maybe in time it will improve.

Three of us went in last night for the first time and will most definitely be going back. Food was absolutely delicious & generous portion sizes. Staff extremely friendly & helpful. Would definitely recommend

We had a great meal as usual at Buraq. Managed to get one of their private booths even though it was pretty busy. Food and service spot on and reasonable price

Visited with my wife for Valentine’s Day meal. Amazing food, would definitely go again. Table service requires work but staff are friendly and went out of their way to help.

Food Excellent Atmosphere Ok Service Slow Will be back

We had our sons birthday meal here yesterday group of 9 slight mix up on starter but that was corrected and can honestly say was a great night the most amazing food staff were lovely thankyou so much

Very lovely staff that made us feel very welcome. Food was spot on and worth every penny! Very excited to see what the next year brings to the menu and this will be regular haunt!

Myself, husband and son visited a day after opening and enjoyed the experience. Food was tasty and portions were a good size. The setting is great just lacking in background music as we could hear other peoples conversations. Service initially a little slow but it was only a minor teething problem with a new business. Staff were friendly and we will certainly visit again and recommend to others.

On arrival we were greeted by lovely staff Food was excellent and so was the service Price was reasonable Definitely be back

Will likely not return! Was really looking forward to trying Henry’s Smokehouse as didn’t want to go to Hickory’s in Thornton again for my partners birthday. However wish I hadn’t bothered. We arrived at 5pm on a Thursday and it was quiet which wasn’t a problem but by 7pm our main food had still not arrived. There was no drinks menu as it’s fairly new to opening which again wasn’t a problem but the server didn’t really know what alcohol they had. They implied they had strawberry/raspberry gin but instead of coming and saying they didn’t have that flavour they just brought a different flavour. We ordered a side to come with our main but this came out as a starter, we had empty glasses on our table for over an hour and despite waiting staff frequently walking pass and me shouting for them to come over no one asked if we wanted another drink. I saw our main food go to another table where 1 person had ordered the same and the other different so my partners meal went back to the kitchen. A different server then came out with that tables food and was confused as to why they were already eating. By the time they came to our table with our food we was past the point of hunger and didn’t want to eat no more. We said we were leaving and not paying on this occasion, we had asked for the bill for the drinks and the server provided us with the whole bill despite us not eating the food. A manager came out and said I’ve not asked you to pay, I’m just trying to feed you - he was rude in my opinion and very unapologetic towards the situation. We witness several tables come and go in the time we were there without eating and people going up to order their own drinks/food despite it being table service. Overall terrible experience, I appreciate new places have teething problems and people need to learn about good customer service/creating an atmosphere but I feel the establishment has opened prematurely. Ended up have a McDonalds in Morrisons Car Park!