I recently ate with my family at your restaurant (Damons) in Sheffield. I am writing to say how very disappointed I was. Before I tell you of my awful experience, I would like to say that the staff were very pleasant, efficient and that the service on their part was exceptional. Not the same case unfortunately for company hierarchy and food quality standards. I was disgusted and quite honestly, insulted, that I was served my food on a plastic plate! This would have been acceptable had I been 40,000ft in the air on a jumbo jet where weight makes all the difference but in a restaurant, unbelievable! Although I was quite pleasantly surprised I had cutlery made from metal. Bonus! I am unhappy with the way the restaurant is advertised and priced, as a "fine dining restaurant". This is wholly untrue and a gross case of false advertisement. Never before in any restaurant anywhere in the 17 countries I have travelled too, have I ever been served "smash" (fake mashed potato) = unacceptable. You also claim to give "generous portions", would you consider 11 chips with my mother's steak generous? Id like to inform you that I have had more "generous" portions of chips in third world countries like Uzbekistan, Somalia and Malawi. My whole family were very unhappy with their meals. The manager didn't have anything to say in defence for the smash and food quality, as he pointed out he could only make best of the situation that he has been selfishly put in. He didnâ??t try to make excuses for the rubbish that was placed before us; he was very honest and accommodating and did all he could. The gentleman is a credit to your company. He gave us a 20% discount which was all he could do at the time. Overall despite the discount and the fact that it is barely over an hour's time in wages for me, I still feel cheated that I had to pay a £73 food bill. (after 20% compensation) I am completely disgusted with our very unpleasant "dining experience" at your restaurant A very unsatisfied customer
Damons – Sheffield