Reviews in Lutterworth

Been going here for years but after last night's food we won't be returning ... steak was off the smell was vile I called the waiter over before he got to our table he was gagging from the smell so how didn't the chef or waiter who brought it out smell it, got a replacement meal sent out wasn't off but the worst cut of meat ever.... just put us all off eating our meals but was refunded for the steak

Good

Excellent service, great food will definitely be back again!

Lovely well cooked meals at reasonable prices, and great service.

Excellent food as always

Food was awful had the pork bite starter we could not eat it as was full of spice which is not on the menu it states bbq the waitress explained that it has changed and spicy now we could not eat it and was not even offered a refund. Not really acceptable for food that’s not eaten the main courses were not good either filet steak tough mixed grill practically raw very poor experience

All good, me and wife thoroughly enjoyed our evening out at the man at arms, food was excellent, staff efficient and friendly.

Very happy with our meal. I’d pre ordered a table online. Once at the pub it was very organised and friendly staff. I ordered through the the app which was easy o understand.. Not long to wait for food and when it did arrive it was presented well and hot. Serving staff was polite. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Well done!

Always love a meal at the Man at Arms, great friendly atmosphere, very cosy. The prices are very reasonable and service is fast. The steak is the best part! Cannot fault them 10/10

Very disappointed We have been going to this restaurant for years But on our recent visit the food was poor Small portions burnt scampi and onion rings and the steaks very fatty . The main courses were terrible The food has definitely declined drastically! Waste of money.

Awful food. Fillet steak as tough as old boots, service waiter rolled their eyes. Will never ever go again would not recommend to anyone Doesn’t deserve 1 more a 0

My family and I have visited this pub many times and we've always been relatively please with the service and food. It's standard pub grub, it's what is expected and what you get... Apart from our last meal there... It was the worst meal out I've ever had and I've had many. I wasn't going to write a review, but after the way the manager made us feel, I'm doing it. I'm on crutches at the moment and we waited at the door to be seated for several minutes. 5 different waiters/waitresses passed us with out even any acknowledgement or thought. Eventually, the manager checks us in. We ordered from the app and drinks came promptly after ordering... Brilliant! But the food came later and was the worst mixed grill we've ever had. I understand you pay for what you get, so I knew it wasn't going to be fine dining. But my god, I couldn't tell what meat was what, it was all the same colour .... Pinky, smelled weirded, nearly all the meat tasted the same and tasted off. The only ok bit of meat was the gammon, which actually tasted like gammon. As soon as I finished the gammon, I moved onto the steak which tasted really off, a taste I can't describe but I definitely question if I was going to be Ill later on. I sampled tiny bits of other meats and left it, only eating the spuds, mushroom and egg. The sausage was pink in the middle, pork didn't tasted like pork and I couldn't tell you what one item was but it was I mixture between a battered up terrible belly pork or an attempt at a lamb chop? We did hear another table questioning the steaks too and they left it uneaten. The waitress was lovely and I politely explain the meal was not great and pointed out the meat colours, smells and tastes etc.... She apologised and got the manager. Excellent customer service skills. The manager did not take criticism well, we felt lied to and belittled. Her response to us pointing out the issues was "you're the only ones to complain and we've sold loads tonight " and "you're the first to complain lately". We didn't want our money back, we just wanted acknowledgement of the problem. She was very defencive and not once did she apologise... She said she will box our food up and check the batches and the butcher where it came from. So after making us feel like we must be crazy because we were the "only people to complain" She then patronisingly asked us, " is this your first time eating out" looking at us gone out - she must be meaning after the pandemic .....but seriously, she definitely thinks we're mad. Then before taking the food away, she agrees the food is all pink in colour and shouldn't really look like that. This is the best bit, the chef said the grill had already cooled down and wasn't warm when the chef put the meat in ... funny, I thought she said they've sold loads tonight ? My concern was if it's pink ( sausage) it's not cooked, but she comforted me with telling me it was all cooked to the correct temperature. Humm, I'll be the judge of that later if I'm seeing it again sooner than expected. She gave us a bottle of wine, fare enough, but she definitely could of had better customer service skills here, especially for a manager. Over all, I'm just disappointed. I have a photo but I can't see how to add it here... Nice a pinky

The food was excellent as usual and such good value.

Excellent service and food all round a good night

Good food friendly service

Thanks to Boris for allowing us to eat inside. Been back here 3 times. Meals delicious and reasonably priced.

App useless to use Service ok Food - I think they thought I was on a diet ! I had to eat when I got home Tasted ok but beyond small for the price