Will start with the good , the food was good but the service was absolutely terrible. Have never experienced anything like it. I took my son out for a Saturday meal . Was shown to a table where we struggled to get in to as the tables are that close together we had to sit side by side as there was no way my son could get into his seat opposite me. Ordered our food the waitress came and put some food on our table which was not what I ordered but she insisted it was I asked the table next to us if it was theirs which it was so I ended up serving it to them, I then had a T bone steak thrown on the table and then my sons mixed grill came out I told them I never ordered that but was told that’s what’s on the order explained yet again what I ordered and it was taken away after 10 minutes my steak arrived . No apologies for the service we received, will not be going back
The Man At Arms – LutterworthReviews in Lutterworth
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Friendly staff, good food and great value for money
The Man At Arms – LutterworthWent for a family meal, staff was very polite and helpful and food was cooked to perfection we carn't wait to return.
The Man At Arms – LutterworthI used to eat here on a regular basis when I was younger but haven’t been for years, I forgot what I was missing, the food was amazing, I had the Mighty man mixed grill and everything was cooked to perfection, I think my eyes may have been bigger than my stomach though, it was huge, staff were really friendly and the food came out in a very reasonable time, will start to go more often, 10/10 for everything, thanks all.
The Man At Arms – LutterworthHad a great meal Tues 18/7 steak very tender jacket potato very hot salad fresh and the wine very cold. Excellent staff & very polite it was a very pleasant visit Thank you
The Man At Arms – LutterworthMeals were spot on, very good value for money but some staff need to work on their customer service !
The Man At Arms – LutterworthSpot on as always
The Man At Arms – LutterworthFriendly service, good portions and the steak was cooked to perfection, highly recommended.
The Man At Arms – LutterworthI have visited the Man at Arms on quite a few ocassions and the food and customer service has always been of a very good standard. However, I recommended the pub to a friend and visited with them. I was horrified to have been subject to the most horrendous customer service by a young waitress. She was very rude, which meant that our visit was not enjoyable. Although the assistant manager tried his best to accommodate us, our evening had already been off putting. I am not sure that I will return after this.
The Man At Arms – LutterworthConsidering we've had two lovely meals here, this visit was a total disaster . Sat for an hour before the food arrived....problem being no starter delivered, that got sent back. The starter arrived 15 mins later. Burnt. At this time we decided that enough was enough and left. Staff were clearly having a VERY bad day. No communication with ourselves and clearly between themselves. It wasn't a good atmosphere to spend what was supposed to be a celebration. We were not the first people to complain about the service this evening so there is no doubt a bigger picture. I don't expect this to be passed on to paying diners. I hope whatever issues existed are sorted soon as it's usually great food and service.
The Man At Arms – LutterworthFood was ok-ish .Young waitress seemed moody and a bit rude pretty much threw the pudding on our table
The Man At Arms – LutterworthSome staff need to work on their customer service !
The Man At Arms – LutterworthThe place was all Covid safe. All booking times were kept too. Food and service was absolutely fabulous. Waiter very attentive to customers needs.
The Man At Arms – LutterworthExcellent as always, never been disappointed
The Man At Arms – LutterworthAll 4 meals were excellent, very good value for money and the staff were lovely.
The Man At Arms – LutterworthI went mid week as a last minute decision. Quickly called ahead to see if there were any tables available and luckily we got a spot. I have the braised beef with mash, green beans and gravy, which was absolutely stunning. I followed this with Apple crumble and custard which finished off the meal perfectly. The staff where friendly and helpful, we didn’t have to wait long for the food and it was all very reasonably priced. I’ve been before and I will continue to go as long as it stays like this.
The Man At Arms – LutterworthWas over this way due to work so decided to have a family Sunday lunch excellent value food good and a nice atmosphere
The Man At Arms – LutterworthGreat meal, and well organised, good portions and friendly staff. :)
The Man At Arms – Lutterworth