We did enjoy the afternoon tea and the ladies serving were great. The soup was particularly delicious! However, because I hadn’t checked where Lillibets was beforehand (completely my fault), we were a few minutes late. When we entered the main door, we saw the sign for Lillibets so passed the queue for the tour as we were obviously hurrying. The woman behind the desk spoke to us like children in the most rude manner in front of everyone - I presume because she thought we were jumping the queue or trying to enter for free? Her shouting was both shocking and embarrassing. Later when my son asked where the toilet was, he was met with the same rude tone. This was not what I would expect from Lytham Hall who otherwise has fantasticly friendly and helpful staff and volunteers. Maybe this lady and her awful manner should volunteer elsewhere on the site where a good standard of customer service skills are not required.
Lilibet’s Afternoon Tea Emporium at Lytham Hall – Lytham