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New World Restaurant

Chinese • Sutton
(020) 8644 0078 1 The Market, Carshalton, Sutton, Surrey, SM5 1AG (020)864…Show
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3 /5
3 /5
3 /5
3 /5
Nick
Went there for a meal with the family. We're quite a big family, 11 of us, and we even called ahead to book. When we arrived, they asked whether we wanted the buffet or a la carte menu. We looked at the buffet table and it didn't look like much, plus the fact there was barely anything in the trays anyway. For a family of 11, it just wasn't going to work. So we opted for the a la carte menu. Ordered 11 dishes, 3 soups, 3 rice and 2 noodles.Now for most places this would be a simple order, even with one chef. I mean Rice? simple. Noodles? simple. Soups? simple. dishes we ordered? Simple, seriously, Chinese food is simple, it's a high heat, work and ingredients all thrown in to the pan, it's not difficult. It was for these guys though. 11 dishes came out literally 1 or 2 at a time at best. so overall for all 11 dishes, we probably waited for an hour and a half to two hours. The soups that came out? lukewarm at best, clearly a health and safety issue there as if the soup isn't heated through, you're not destroying the bacteria. At the end of the meal, we asked for the bill. We were shocked to see there was a 10 service charge added to our bill. Now normally when we receive good service, we're happy to pay 10-15 service charge. This place literally gave us NO SERVICE. The service here was SHOCKING. We ordered chinese tea for 8 people. The waitress bought over 6 tea cups. Had to ask 3 times for 2 more cups. The food came out in dribs and drabs like I said above, still she never apologised. At most chinese restaurants they'll throw in free prawn crackers at the beginning of the meal and free fortune cookies at the end of the meal. We actually had to ask for the fortune cookies at the end of the meal. What kind of service is this?! When we questioned the poor service we received, she argued that the restaurant was very popular with many happy customers. I didn't ask for your reviews and how your other customers felt, I was telling you how WE felt and how bad YOUR service was for OUR meal. I couldn't believe she even said she's very popular and everyone enjoys the food, considering when we walked in there were only 2 other tables, with 6 people in total. So how she can say the restaurant is popular and all their customers are happy I find absurd. Overall the restaurant was a joke. Slow and non-existent service and average food which you can get at any other Chinese restaurant. I wouldn't waste my time or money on this place. Find somewhere else!