Reviews in Warwickshire

We didn’t eat as the old smithy was not following the government’s guidelines regarding Covid. There was only one entrance and exit, none of the staff were not wearing any ppe . Customer were going to the bar to order food and drinks. We were told we would be eating in a marquee but there’s no mention of this anywhere on the website. Your management on site attitude was we don’t have to wear ppe. We have eaten at other places and felt safe but not at your establishment. We will not be eating at any of your pubs again. I reiterate we didn’t feel safe.

Food and service brilliant as usual and in very difficult times .

After booking a table in advance, we had to wait outside for about 15 minutes, not an issue, however, when making a reservation nothing mentioned that will be sharing table with another group. After 30mins at the table, were told by waiter that this table is booked by someone else in 15 mins. Again when making reservation nothing mentioned about time limit nor at the time when taken to the table by the waiter. We were told at that stage that tables are booked for 2 hours, but being asked to had table back after 30 mins. Not very organised.

Arrived at 5pm it was very busy staff were lovely and patient we were seated in the marquee which we enjoyed we were out the way meals came promptly and we all enjoyed the meal the only negative was the choice I made was the third choice as they hadn't got them but the fact they were busy I understood all in all a pleasant time thank you

To the recent booking I made on sunday 16th august.I made this online for newigate arms west Hallam..received a confirmation email..only when we got there to find out we had booked for harragate.so no table. it didn't say this.as I had family travelling to enjoy this meal..we had to run around to find something else. very dissappointed as we use the newigate west Hallam quite frequently. so compensation would be gratefully recieved thank

4 of us came for a meal we ordered in 2 orders.We had nearly finished our meal when the other 2 meals came out. Area look unclean the waitress was miserable

Absolutely perfect and a fine ale too!!

Efficient pre-visit booking, Social Distancing all set out, good service, good food and friendly staff.

Absolutely terrible from start to finish. Uninterested door staff, very poor service and people crammed in tight during Covid-19 times were all just completely unacceptable. Never again.

Unfortunately I didn’t have a good experience. I had pre booked for just drinks with 2 friends. Even though we had booked we had to wait about 15 mins as they had let others sit at our table so had to wait for them to go. Once they were removed we even had to ask for our table to be cleaned as they were in a rush to get us seated they had forgot and this is really serious due to covid ! Once seated we ordered through the new system on our phones and paid but then got told they didn’t have cocktails on the menu so couldn’t order them even though the app let us order them. We spoke to 3 different members of staff to try and help us and waited around for 20 mins but we were completely ignored with no drinks still. In this time the bouncer in the cue was having trouble with drunken teenagers and another 2 young lads were being kicked out too. The atmosphere was not what we had expected as felt like a student night gone wrong and there was no social distancing in place as people were walking around everywhere , staff couldn’t hear you so were right up close to you too and no one was supervising the toilets so there was big cues all scrammed in together. It was a disaster so we left and went home. The staff were polite but that was the only positive I can think of. I did express my concerns to a gentlemen when I left and he was apologetic but it was too late at this point. We have been to other places and felt covid safe and service was amazing through aps etc and was easy and nice so it was really disappointing to come here and not have the same experience and it ruined our evening . They can’t help what customers turn up but I do think they need to turn very drunk customers away rather than let them in as covid does need to be taken seriously and guidelines need to be kept to.

I have been to Bedford Street many times over the years and have also enjoyed a couple of visits since the covid restrictions have been in place. Whilst the recent visits have been in the day, service has been excellent as usual. However, I was very disappointed with how things were run on Saturday night. I had booked a table several days in advance for 8pm. Upon arrival there was a large queue so I went to the front to ask about where those with bookings should stand. We were told by the bouncers that everyone in the queue had bookings so to go and stand at the back. We waited 15 mins before asking those in front of us if they had booked ,of which they hadn’t, so I went back to the front of the queue to query this. I was told by the same bouncer to wait in the queue and they would call us. At this point a large party of over 12 walked straight into the bar without queuing, stating they had a booking. I had to go up to the front for a third time to ask about this and by this point it was 8:30. Eventually we were let in. The young lad at the door with the booking sheet was friendly however the bouncers were extremely rude and intimidating and seemed to thrive on letting in who they wanted to (mainly parties of young girls). I observed them to be overly aggressive with several males for no apparent reason. The first couple of rounds of drinks came fine and the use of the app was easy and worked well. However as things got busier it was taking over 30mins for our drinks to come to the table. At one point we could see our order sat on the bar for 20 mins before I went over and asked for a fresh lot. We also watched the waiter knock one of the drinks over and just top it up with tonic. I understand that it must be hard to keep on top of orders, especially during these difficult times however it has put us off returning which is a shame as I have always liked Bedford street.

Brilliant food, brilliant service, will be returning very soon!

Late lunch on a Wednesday so fairly quite, we went for the fish and scampi and we both agreed the food was excellent .

Great food , quick service and friendly staff

We had a similar experience to many other reviews - we turned up 10 minutes late for our booking and were very rudely told by the door staff that he’d “already sold your table mate”. Fair enough I guess we shouldn’t have been 10 minutes late but his attitude really wasn’t welcoming and he was very rude to us. I won’t be in a hurry to return. A little bit of customer service training (or even just a quick lesson in basic manners and politeness) for the door staff wouldn’t go amiss.

Lovely food once again and staff friendly.

Had a lovely meal, quality of food was really good, the staff were excellent and well set up for SAFE dining

Pleasant atmosphere and clean. Lovely friendly staff. 2nd time we have visited since social distancing measures were put in place. Hand gel available at entrance. Menu is varied . Food is well presented and delicious. Booked again for next week . Well done all.