My last two visits to this restaurant have been ruined by the service. Grumpy unfriendly waiters and a 10% compulsory service charge which is not clearly indicated. My last visit was at lunch me and my friends were not offered or told about the lunchtime menu so were forced to order off the main menu, costing us a lot more than the equivalent on the lunch menu, our waiter was very rude and abrupt with us ruining our experience. As a result we didn't want to leave the full 10% as our service was so bad, we were not allowed to leave the restaurant until the full 10% was paid to the waiter that blocked our exit. Utterly terrible behavior, and as a result will never eat here again. Which is a shame as my first visit was totally the opposite
La Grotta – Bristol City Centre