Reviews in Fylde Coast and Blackpool

Worst experience ever, had a voucher for £50 which we were informed by fifty-four staff would be taken off the bill at the end. We asked for this to be clarified as we had recieved this from the hotel we stayed at and wasn't sure the exact offer. Previous to this we were given 3 options for booking times 5pm, 9pm and 10pm, we opted for 5pm even though that was rather early, as we passed the restaurant throughout the day I asked a member of staff if it was possible to push the time to 6pm, she explained they were fully booked. No problem. Upon arrival we could hear what we think to be an Italian waiter consistently telling off the young waitresses, it was difficult to hear and not the most welcoming atmosphere. My partner opted for ribs and as a vegan I ordered the only option which was a burger, I asked if the chips were vegan, the waitress went to check and said yes but they are cooked in the same oil as everything else. This in any case makes any vegan product no longer vegan and any good chef should have known this. I asked for a simple jacket potato, instead the waitress came back and said he would do me some chopped potatoes with herbs. No problem. The food was fine. We constantly checked our bill to see if we had reached the vouchers worth. Upon doing so we asked for the bill. The amount came to £63 so we used our voucher and put £13 to the cost. We wanted to give a tip to our waitress, not necessarily for the service but for what she had had to endure from the other member of staff. We also noted that our prompt 5pm arrival due to being fully booked was a clear lie as some tables remained empty most of the evening. The Italian man picked up our bill and began shouting at us saying we owed £28 as drinks are not included, we tried to tell him that we clarified the voucher with staff before purchasing anything as we wanted to make sure, next minute what we believe to be the head chef comes out and joins in on this torrade of abuse, not allowing us to speak. He even had the audacity to say 'don't blame a 14 year old girl' I would never do that, especially after the way she had been treated by his staff I expect everytime she works. I explained that she herself may need clarification on the voucher. We left paying no more than £13. Half way down the street from the restaurant, we hear 'oi' it was the Head chef following us down the street threatening to call the police and send them to our room as we had committed theft. We said it would be a welcome idea and he again refused to hear us out. Disgusting customer service and just abnormal behaviour all round. We went back to the hotel and told the experience to the very nice woman behind reception, I began to get upset after the ordeal and she couldn't have been nicer. She has emailed her manager as sometimes they've refused to take the voucher all together and have had other bad reports. I strongly recommend they cut ties with this restaurant. Appalling experience, In need of a lot of customer service training. Please do yourself a favour and eat elsewhere, I can imagine the experience would be a lot more positive without setting foot through fifty fours door.

Had another great evening meal at 54. Always enjoy the tapas range of meals. Friendly waiter service. Food hot . Will be back again!!

We travel to Cleveleys on a regular basis from Manchester and never fail to go to Kays chippy, the fish is out of this world and the service is great. We have travelled to Kays for over 30 years and we will be back there this Saturday.

Booked on line, for six people, for breakfast , food was excellent as was the service. Recommend by all .

We have had the tapas here on a few occasions and always good, so we thought we would try breakfast and it is equally as good, varied different menu , well presented food and helpful staff.

Went in Saturday night, have been many times and once again was not disappointed at all. Service, food, cleanliness everything is perfect and would highly recommend a visit.

Lovely eating area and very pleasant & efficient staff and service. The sourdough wraps were lovely however there could have been a bit more filling especially of the roasted vegetables.

Family of 5 adults. Helpful service concerned to make sure gluten free customer was catered for. Food homemade and presented nicely. Sat inside as weather not good but suspect eating overlooking the course would be great on a dry day. Think the inside could be dressed a little more as the food is great and should be showcased and reflected in the interior. However everything was clean, tidy and bright. Don’t misunderstand the inside was lovely. Would love to try the roast Sunday lunches. Definitely a little gem!

Had afternoon tea, everything was delicious & staff friendly

Had a fantastic night food absolutely great highly recommend x

I have tried lots of Indian restaurants but I always come back to Buraq. I have never had a bad meal. Takeaways have been easy to order on line and you can book a table on Facebook. Could not be easier. Great food and always a warm welcome.

Great service and great service

Booked a table for 4 people on Sunday for the big game, came to the door where the bouncer told us there was no tables so I told him I had a booking which he laughed at and said no you don’t before telling us to go away. So I called and said I have a booking and a woman said yes your booked In so I asked her to come to the door to let us in because the doorman wouldn’t. She then came to the door told the bouncer she had given away our table and walked off with no apology or explanation. Absolutely disgusted with this establishment rude staff and rude doormen who are cocky and disrespectful. Would not recommend to anyone who likes good service.

Family afternoon tea for parents 65th wedding anniversary. Food very good, service not so good (only one waitress on - she was very pleasant and trying hard, but it was too much for one person). We arrived at set time, but had to wait at least 45 minutes for the food to arrive, and had to ask twice for the actual tea/coffee, which arrived as we were finishing the food. Probably more atmosphere when it is full, when half empty a bit lacking. We had stated that it was a 65th wedding anniversary when booking and later when confirming, so a bit surprised they didnt do something to mark the occasion - we were a party of 12 so its a substantial booking - a couple of balloons, or a special cake, or some small gesture. Also would have been nice to sit out on the terrace as weather was good. Food was very good - except the scones which were a huge let down.....more like biscuits! Mini arancini particularly impressive, as was the house made pesto; and the mini custards. good variety of sandwiches, hot savouries, and cakes. Could do with more staff, and a bit more personal contact with guests - no sign of a manager or anyone to greet guests.....everything else needs to be upped a bit to match the quality of the food.

Booked table online a week earlier arrived on time only two other tables taken.We ordered our breakfast and drinks,after a twenty minute wait we were told they had lost our order,it was re taken and we waited another fifteen minutes for a coffee ,when breakfast finally arrived we had seen numerous people seated and served and had waited a total of fifty minutes . The food was very good ,but we wouldn't choose to eat here again.

Italios was a new restaurant for us to try an it was wonderful - we had missed our 50th Wedding anniversary and our relatives birthdays so going out for a meal was very special to us and it was. The staff were so friendly and helpful the food was very very tasty and generous helpings in fact the starters almost filled us up ! We are going to bring our sons to this restaurant next time. Everything was just perfect..